From traditional telephony to CC4Teams This week it is 140 years ago that the first telephone conversation was established in the Netherlands. Although telephoning was very different in 1881 than it is today, little has changed fundamentally. It is not clear what exactly the first words of the telephone conversation were 140 years ago. “I…
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With Gartner analyst research revealing that customer experience (CX) is responsible for over two-thirds of customer loyalty, more than price and brand combined, it’s no wonder that businesses are feeling the pressure to deliver the best possible customer service – at a higher level than ever before. Many businesses have invested significantly in digital transformation…
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oneCentral expands Voice365 with the omnichannel contact center solution CC4Teams from ContactCenter4All. CC4Teams can now be integrated as a SaaS solution in existing Microsoft environments and combined with traditional telephony.In this way, contact center employees can continue to work in their trusted Microsoft Teams and at the same time benefit from additional contact center functions.…
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Go digital to ensure business continuity in the contact center space Pandemic disruption no longer an excuse for poor customer service. “Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” Heard it before? So have your customers! A reliance on traditional phone systems and…
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My name is Patrick Kneefel, and I’m happy to announce my new position as Solutions Consultant for CC4ALL.I have been working in the Telecom industry for many years. I made the switch from analog to ISDN, the move from telephony to UC. And I am looking forward to providing our (prospective) customers and Business Partners…
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Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” In recent months customers have become rightly frustrated with this response when trying to resolve a service problem or simply ask a question. Relying on a traditional phone system and customer goodwill is no longer…
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Although working from home was originally intended to be a stop-gap for many businesses during the pandemic, employers and employees alike are seeing the benefits. As Anne-Meine Gramsma, chief commercial officer at ContactCenter4ALL reports, Gartner predicts over 40% of all employees will continue remote working post-COVID and many businesses are seriously considering shifting suitable operations…
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Exciting news for Contact Centers. Highlights Easy onboarding via The Voice of O365 self-service portal. Contact Center functionality instantly available on in Microsoft365. CC4Teams features operational faster than ever. Seamless integration ContactCenter4ALL, a leader in contact center solutions for Microsoft platforms, and The Voice of O365, an international cloud service provider with a sip trunk independent…
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Move on up… to the cloud: The COVID effect on contact center operationsSince the COVID-19 outbreak, remote working has become the new normal for businesses around the world. This has started the hunt by organizations for a new working model. Many are now under pressure to find a migration approach that allows business to carry…
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These are turbulent times; as the world is facing an unprecedented outbreak of the coronavirus, we realize more than ever how important it is to be and remain reachable. Homeworking has gone from a short-term solution to a long-term prospect in a matter of months. Employers and employees alike are starting to see the benefits…
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