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Category: Media Coverage

The best performing native Microsoft Teams Contact Center Solution

CCaS is role model for contact centre of the future

CCaS is role model for contact centre of the future Anne-Meine Gramsma, chief commercial officer at ContactCenter4All, discusses the case for shifting to cloud-based contact centre-as-a-service solutions Initially spurred on by the Covid-induced shift to remote work- ing, many companies are turning to cloud-based platforms such as Microsoft Teams for an easy-to-deploy, cost-effective solution. Cloud-based…
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Pandemic no longer an excuse for poor customer service

Pandemic no longer an excuse for poor customer service

Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” In recent months customers have become rightly frustrated with this response when trying to resolve a service problem or simply ask a question. Relying on a traditional phone system and customer goodwill is no longer…
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The new norm post-COVID means redefining home working

Although working from home was originally intended to be a stop-gap for many businesses during the pandemic, employers and employees alike are seeing the benefits. As Anne-Meine Gramsma, chief commercial officer at ContactCenter4ALL reports, Gartner predicts over 40% of all employees will continue remote working post-COVID and many businesses are seriously considering shifting suitable operations…
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Shifting collaboration to the cloud post-Covid

Shifting collaboration to the cloud post-Covid

As the ‘Covid effect’ continues to accelerate the transition to the cloud, businesses need to put in place a deployment or migration strategy to ensure business as usual. Anne-Meine Gramsma, chief commercial officer at ContactCenter4All, discusses the case for shifting to cloud-based collaborative solutions and why Teams is a strong candidate for supporting contact centre…
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