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CC4Teams

CC4Teams – Extended or Connected model

Same easy-on-the-eyes design

Focus on what is essential. No distractions and no clutter, only the features and functions you need. This will allow you to collaborate and work as efficiently as possible.

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Creating a work flow  in CC4Teams Admin Center
Admin Center CC4Teams
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CONTACTCENTER4TEAMS

Webinar Microsoft Teams meets CC4Teams

Watch the 2 minute 
recap of our Microsoft webinar

We’ve all experienced the disruption caused over the past 18 months – and an underlying theme was the ability of forward-looking organizations to ensure ‘business as usual’ through digital, cloud-based infrastructure and services. At CC4ALL, we’re well-positioned with our flagship CC4Teams solution to help provide customers with a contact center service capable of riding any disruption and deliver business continuity 24×7.

At our recent joint webinar with Microsoft we explored this issue in depth. CCO Anne-Meine Gramsma was joined by Microsoft’s Remco de Kramer and Helmut Jansen, System Engineer at CC4Teams customer Kampmann Group – to discuss the business-wide benefits of deploying CC4Teams integrated with Microsoft Teams.

There are major benefits that businesses can unlock by deploying Microsoft Teams and CC4Teams for contact center operations, all of which will be analysed and discussed in our webinar.

Microsoft Teams meets CC4Teams

CC4Teams enhances Microsoft Teams with features and add additional functionality to use Teams as a Contact Center solution. We add features such as cold and warm transfer, call-recording, IVR, operator attendant, historical and real-time reporting (integrates with Microsoft PowerBi), wallboards, home workers and many more. The intuitive CC4Teams user interface, designed for Microsoft teams, offers the same user experience you’re accustomed to with the CC4Skype client. Therefore, your Contact Center agents will learn to use the software in no-time. Our Contact Center software is designed in close collaboration with people who actually use it. The user interface is easy to use and easy to manage. This translates into a boost in your Contact Center productivity.

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The benefits of a Teams Contact Center

CC4Teams is built with collaboration and communication in mind. CC4Teams adds functionality that a Contact Center agent needs. Together this allows for many new and efficient ways for your Contact Center teams and groups to collaborate and improve performance, by, for instance, the ability to access the team’s complete knowledge base, or use the Teams chat and conversate on topics between agents. All of the agents’ conversations with team members remain available in one place for fast reference. Finding the right answers fast maximizes agent efficiency.

Some of the available features in CC4Teams

First-time-right call routing
Real-time and historical reporting
Call transfer
Graphical IVR
Supervisor functionality
One screen for all
call recoding
Wall boards

A new tool but with a familiar experience.

CC4ALL originally started as a native Skype for Business solution. Microsoft evolved, and SfB is slowly moving to the background, leaving the spotlight to Teams. Teams make collaboration and communication a second nature to all teams. CC4ALL recognizes the power this will give to your teams. And so we developed CC4Teams. To provide your Contact Center agents with even more tools to communicate and collaborate like a pro! And of course, when you are ready to make the switch from SfB to Teams, we make sure that this transition is effortless and smooth.

Many integrations, all in the same screen There are so many integrations possible with our Contact Center Software, its mind-boggling. Subsequently, just pull up a webpage directly on a team page or any Office 365 applications, Word, Excel, OneNote, PowerPoint… Show historical or real-time reports or build even more powerful PowerBi reports — anything your agents need to be even more productive and confident. The Contact Center of the future is here now.

Certifications

CC4Teams is Certified as Extended Contact Center Solution for Microsoft Teams, Information Security ISO certification 27001 and is Certified for Skype for Business.

CC4Teams is Microsoft Teams certified
contactcenter4ALL Iso 27001 certified
CC4ALL is Skype for Business Certified