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CC4Teams

CC4Teams – Customer Contact Enablement

Reduce friction and elevate Customer Delight with CC4Teams

Slash wait times with our call flows, directing callers straight to the best-suited, available agents. Leverage the power of CC4Teams, tapping into the advanced capabilities of Azure Communication Services seamlessly integrated.

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Creating a work flow  in CC4Teams Admin Center
Admin Center CC4Teams
Agent CC4Teams

Something big is happening

We’re counting down to the official launch of the New CC4Teams Client! Get ready to transform your customer engagement strategies and unlock a world of possibilities. Have a sneek peak at the all new CC4Teams client.

Ten reasons to use CC4Teams

Empower every contact to customer delight

CC4Teams eliminates unnecessary complexities, allowing you to focus on what truly matters – delivering exceptional customer experiences. Real-time and historical Power BI reporting provides valuable insights, while wallboards keep your team informed and motivated. Efficient supervisor and operator functionalities and skill-based routing ensure optimal resource allocation and improved agent productivity.
Experience the power of simplicity with CC4Teams. Say goodbye to unnecessary friction and embrace a customer contact solution that streamlines your operations effortlessly.

Discover the Benefits of CC4Teams

In Just 6 Minutes with 3 Short Demo Videos

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The benefits of a Teams Contact Center

CC4Teams is built with collaboration and communication in mind. CC4Teams adds functionality that a Contact Center agent needs. Together this allows for many new and efficient ways for your Contact Center teams and groups to collaborate and improve performance, by, for instance, the ability to access the team’s complete knowledge base, or use the Teams chat and conversate on topics between agents. All of the agents’ conversations with team members remain available in one place for fast reference. Finding the right answers fast maximizes agent efficiency.

First-time-right call routing
Real-time and historical reporting
Cherry picking
Graphical IVR
Supervisor and Operator  functionality
One screen for all
PCI compliant call recoding
Real-Time wall boards

CONTACTCENTER4TEAMS

Webinar Microsoft Teams meets CC4Teams

Watch the 2 minute 
recap of our Microsoft webinar

We’ve all experienced the disruption caused over the past 18 months – and an underlying theme was the ability of forward-looking organizations to ensure ‘business as usual’ through digital, cloud-based infrastructure and services. At CC4ALL, we’re well-positioned with our flagship CC4Teams solution to help provide customers with a contact center service capable of riding any disruption and deliver business continuity 24×7.

At our recent joint webinar with Microsoft we explored this issue in depth. CCO Anne-Meine Gramsma was joined by Microsoft’s Remco de Kramer and Helmut Jansen, System Engineer at CC4Teams customer Kampmann Group – to discuss the business-wide benefits of deploying CC4Teams integrated with Microsoft Teams.

There are major benefits that businesses can unlock by deploying Microsoft Teams and CC4Teams for contact center operations, all of which will be analysed and discussed in our webinar.

Microsoft Teams meets CC4Teams

CC4Teams enhances Microsoft Teams with features and add additional functionality to use Teams as a Customer Contact solution. We add features such as cold and warm transfer, call-recording, IVR, operator attendant, historical and real-time reporting (integrates with Microsoft PowerBi), wallboards, home workers and many more. The intuitive CC4Teams user interface, designed for Microsoft teams, offers the same user experience you’re accustomed to with the CC4Skype client. Therefore, your Contact Center agents will learn to use the software in no-time. Our software is designed in close collaboration with people who actually use it. The user interface is easy to use and easy to manage. This translates into a boost in your Contact Center productivity.

Agent CC4Teams

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A new tool but with a familiar experience.

CC4ALL originally started as a native Skype for Business solution. However, with Microsoft’s evolving focus on Teams, SfB is gradually taking a backseat, allowing Teams to take center stage. Teams revolutionize collaboration and communication, becoming second nature to all teams. Recognizing its immense power, CC4ALL developed CC4Teams Extended – a solution that equips your organization with various advanced tools to communicate and collaborate.
Experience the power of CC4Teams Extended, and transform how your contact center operates in the era of Teams collaboration.

Many integrations, all in the same screen

There are so many integrations possible with our Contact Center Software, its mind-boggling. Subsequently, just pull up a webpage directly on a team page or any Office 365 applications, Word, Excel, OneNote, PowerPoint… Show historical or real-time reports or build even more powerful PowerBi reports — anything your agents need to be even more productive and confident. The Contact Center of the future is here now.

Certifications

CC4Teams is Certified as Extended Contact Center Solution for Microsoft Teams, Information Security ISO certification 27001 and reached Microsost Saas Apps Security and compliance

CC4Teams is Microsoft Teams certified

Certified for Microsoft Teams Extended

contactcenter4ALL Iso 27001 certified

ISO 27001
Information Security

Microsost Saas Apps Security and compliance