First-time-right call routing
Real-time and historical reporting
Supervisor and Operator functionality
One screen for all
PCI compliant call recoding
Real-Time wall boards
At our recent joint webinar with Microsoft we explored this issue in depth. CCO Anne-Meine Gramsma was joined by Microsoft’s Remco de Kramer and Helmut Jansen, System Engineer at CC4Teams customer Kampmann Group – to discuss the business-wide benefits of deploying CC4Teams integrated with Microsoft Teams.There are major benefits that businesses can unlock by deploying Microsoft Teams and CC4Teams for contact center operations, all of which will be analysed and discussed in our webinar.
Microsoft Teams meets CC4Teams
CC4Teams enhances Microsoft Teams with features and add additional functionality to use Teams as a Customer Contact solution. We add features such as cold and warm transfer, call-recording, IVR, operator attendant, historical and real-time reporting (integrates with Microsoft PowerBi), wallboards, home workers and many more. The intuitive CC4Teams user interface, designed for Microsoft teams, offers the same user experience you’re accustomed to with the CC4Skype client. Therefore, your Contact Center agents will learn to use the software in no-time. Our software is designed in close collaboration with people who actually use it. The user interface is easy to use and easy to manage. This translates into a boost in your Contact Center productivity.
A new tool but with a familiar experience.
CC4ALL originally started as a native Skype for Business solution. However, with Microsoft’s evolving focus on Teams, SfB is gradually taking a backseat, allowing Teams to take center stage. Teams revolutionize collaboration and communication, becoming second nature to all teams. Recognizing its immense power, CC4ALL developed CC4Teams Extended – a solution that equips your organization with various advanced tools to communicate and collaborate.
Experience the power of CC4Teams Extended, and transform how your contact center operates in the era of Teams collaboration.
CC4Teams is Certified as Extended Contact Center Solution for Microsoft Teams, Information Security ISO certification 27001 and reached Microsost Saas Apps Security and compliance