Engage with your customers like never before!
Contact Center solutions; that is what we do! So we know like no other that integrating directly with Microsoft Dynamics (or any other CRM for that matter) and accessing all available information instantly, and in one screen, is what your sales team needs.
CC4Dynamics offers one screen that allows agents to pull-up any information they need, right there. No more opening new tabs, losing time and information, and what’s worse, losing customers.
The most sophisticated Contact Center features, intuitively, and ready to work with within no-time. It will not only reduce call handling time significantly, but it will also increase customer satisfaction. Insights in outcomes with reports (standard or Microsoft PowerBi) will make Contact Center management also a walk in the park.
Increase your control, lower your workload. Try it now!
CC4Dynamics allows control over customer experience as it provides the tooling you need to keep track of, respond to, and report on all your customer interactions. Store recordings for easy access, update data as you work, and wrap-up faster.
Our Omni-Channel Customer Contact Solution is certified by Microsoft and is natively integrated with Skype for Business. All features are managed from one central administration tool and one client. The addition of extended Web Chat and Social Media features, make CC4Skype the most complete, versatile and flexible Omni-Channel Solution in the Skype for Business Customer Contact market today.Show me how CC4ALL works!
CC4Skype does not only enable the enhancement and streamlining of customer communications with Skype for Business, but it’s also impressively intuitive. That’s because we have built our solution natively to Microsoft Skype for Business. CC4Skype extends the functionality of Skype for Business, with Contact Center features, offering the best of both worlds.
What if smart client communication were possible
We add Contact Center features like skilled based routing, CRM integration, warm transfer, graphical call flow, opperator attendant and reporting to Teams, Dynamis and Skype for Business.
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