The best performing native Microsoft Teams Contact Center Solution
oneCentral expands Voice365 with the omnichannel contact center solution CC4Teams from ContactCenter4All. CC4Teams can now be integrated as a SaaS solution in existing Microsoft environments and combined with traditional telephony.In this way, contact center employees can continue to work in their trusted Microsoft Teams and at the same time benefit from additional contact center functions.…
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Go digital to ensure business continuity in the contact center space “Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” Heard it before? So have your customers! A reliance on traditional phone systems and customer goodwill are no longer enough to guarantee business continuity…
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My name is Patrick Kneefel, and I’m happy to announce my new position as Solutions Consultant for CC4ALL.I have been working in the Telecom industry for many years. I made the switch from analog to ISDN, the move from telephony to UC. And I am looking forward to providing our (prospective) customers and Business Partners…
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Happy Holidays to all of you and best wishes for the new year. May 2021 bring you everything you hope and dream for!
Exciting news for Contact Centers. Highlights Easy onboarding via The Voice of O365 self-service portal. Contact Center functionality instantly available on in Microsoft365. CC4Teams features operational faster than ever. Seamless integration ContactCenter4ALL, a leader in contact center solutions for Microsoft platforms, and The Voice of O365, an international cloud service provider with a sip trunk independent…
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Since the COVID-19 outbreak, remote working has become the new normal for businesses around the world. This has started the hunt by organizations for a new working model. Many are now under pressure to find a migration approach that allows business to carry on as usual, without incurring heavy costs in the process. Recent analyst research shows…
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These are turbulent times; as the world is facing an unprecedented outbreak of the coronavirus, we realize more than ever how important it is to be and remain reachable. Homeworking has gone from a short-term solution to a long-term prospect in a matter of months. Employers and employees alike are starting to see the benefits…
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The post-COVID remote contact center: it takes more than a head set and a monitor! Long-term remote working requires dedicated solutions Business practices have been redefined during the COVID-19 pandemic, with entire organizations having to take operations remote almost overnight to ensure business could continue seemingly undisrupted. For sectors such as customer service, this…
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Home working has gone from a short-term solution to a long-term prospect in a matter of months. Employers and employees alike are starting to see the benefits of this new working environment and many businesses are seriously considering shifting suitable operations to 24×7 remote working – out with the ‘traditional’ office-based work and in with…
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Join Actis France and CONTACTCENTER4ALL for their CC4Teams introduction webinar. The increasing demand for CC4Teams is not only due to the large group of satisfied users and partners. Companies say goodbye to Skype for Business and of course, join MS Teams. CONTACTCENTER4ALL supports its customers in the migrations with a good plan so that it…
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