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News

The best performing native Microsoft Teams Contact Center Solution

Joint webinar with Microsoft

Contact Center benefits when Microsoft Teams meets CC4Teams

A Contact Center needs additional functionalities such as easy cold and warm transfer, call recording, historical and real-time reporting, wallboards, home workers, operator, and supervisor settings. These and many other features are added natively by CC4Teams. Microsoft Teams is created with collaboration and communication in mind; CC4Teams adds features that allow contact centers to function…
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140 years of telephony

140 years of Telephony in the Netherlands

From traditional telephony to CC4Teams This week it is 140 years ago that the first telephone conversation was established in the Netherlands. Although telephoning was very different in 1881 than it is today, little has changed fundamentally. It is not clear what exactly the first words of the telephone conversation were 140 years ago. “I…
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Advanced contact center operations with Microsoft Teams and CC4ALL: Three key insights to be shared in our upcoming joint webinar

With Gartner analyst research revealing that customer experience (CX) is responsible for over two-thirds of customer loyalty, more than price and brand combined, it’s no wonder that businesses are feeling the pressure to deliver the best possible customer service – at a higher level than ever before. Many businesses have invested significantly in digital transformation…
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CONTACTCENTER4ALL now seamlessly integrates with the Voice365 Suite

oneCentral expands Voice365 with the omnichannel contact center solution CC4Teams from ContactCenter4All. CC4Teams can now be integrated as a SaaS solution in existing Microsoft environments and combined with traditional telephony.In this way, contact center employees can continue to work in their trusted Microsoft Teams and at the same time benefit from additional contact center functions.…
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Go digital to ensure business continuity in the contact center space

Pandemic disruption no longer an excuse for poor customer service

Go digital to ensure business continuity in the contact center space “Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” Heard it before? So have your customers! A reliance on traditional phone systems and customer goodwill are no longer enough to guarantee business continuity…
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Meet Patrick Kneefel

CC4ALL is proudly introducing a new solutions consultant

My name is Patrick Kneefel, and I’m happy to announce my new position as Solutions Consultant for CC4ALL.I have been working in the Telecom industry for many years. I made the switch from analog to ISDN, the move from telephony to UC. And I am looking forward to providing our (prospective) customers and Business Partners…
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CC4ALL wishes all of you HAPPY HOLIDAYS

Happy Holidays to all of you and best wishes for the new year. May 2021 bring you everything you hope and dream for!

Seamless integration of The Voice of O365 and CONTACTCENTER4ALL

Exciting news for Contact Centers.  Highlights Easy onboarding via The Voice of O365 self-service portal. Contact Center functionality instantly available on in Microsoft365. CC4Teams features operational faster than ever. Seamless integration         ContactCenter4ALL, a leader in contact center solutions for Microsoft platforms, and The Voice of O365, an international cloud service provider with a sip trunk independent…
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Move on up… to the cloud: The COVID effect on contact center operations

Since the COVID-19 outbreak, remote working has become the new normal for businesses around the world. This has started the hunt by organizations for a new working model. Many are now under pressure to find a migration approach that allows business to carry on as usual, without incurring heavy costs in the process. Recent analyst research shows…
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The future is remote – Join our homeworking webinar with our Business Partner Actis

These are turbulent times; as the world is facing an unprecedented outbreak of the coronavirus, we realize more than ever how important it is to be and remain reachable. Homeworking has gone from a short-term solution to a long-term prospect in a matter of months. Employers and employees alike are starting to see the benefits…
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