The best performing native Microsoft Teams Contact Center Solution
The contact center of the future has arrived: Lessons learned from our webinar with Microsoft We’ve all experienced the disruption caused over the past 18 months – and an underlying theme was the ability of forward-looking organizations to ensure ‘business as usual’ through digital, cloud-based infrastructure and services. At CC4ALL, we’re well-positioned with our flagship…
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CCaS is role model for contact centre of the future Anne-Meine Gramsma, chief commercial officer at ContactCenter4All, discusses the case for shifting to cloud-based contact centre-as-a-service solutions Initially spurred on by the Covid-induced shift to remote work- ing, many companies are turning to cloud-based platforms such as Microsoft Teams for an easy-to-deploy, cost-effective solution. Cloud-based…
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Out goes legacy systems, in comes omnichannel communications, simplified infrastructure, and the data to deliver outstanding customer service – all in the cloud Read reference story in PDF Kampmann Group is one of the world’s leading providers of HVAC products and has an excellent reputation for first-class customer service. The company previously operated a classic…
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A Contact Center needs additional functionalities such as easy cold and warm transfer, call recording, historical and real-time reporting, wallboards, home workers, operator, and supervisor settings. These and many other features are added natively by CC4Teams. Microsoft Teams is created with collaboration and communication in mind; CC4Teams adds features that allow contact centers to function…
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From traditional telephony to CC4Teams This week it is 140 years ago that the first telephone conversation was established in the Netherlands. Although telephoning was very different in 1881 than it is today, little has changed fundamentally. It is not clear what exactly the first words of the telephone conversation were 140 years ago. “I…
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With Gartner analyst research revealing that customer experience (CX) is responsible for over two-thirds of customer loyalty, more than price and brand combined, it’s no wonder that businesses are feeling the pressure to deliver the best possible customer service – at a higher level than ever before. Many businesses have invested significantly in digital transformation…
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oneCentral expands Voice365 with the omnichannel contact center solution CC4Teams from ContactCenter4All. CC4Teams can now be integrated as a SaaS solution in existing Microsoft environments and combined with traditional telephony.In this way, contact center employees can continue to work in their trusted Microsoft Teams and at the same time benefit from additional contact center functions.…
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Go digital to ensure business continuity in the contact center space “Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” Heard it before? So have your customers! A reliance on traditional phone systems and customer goodwill are no longer enough to guarantee business continuity…
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My name is Patrick Kneefel, and I’m happy to announce my new position as Solutions Consultant for CC4ALL.I have been working in the Telecom industry for many years. I made the switch from analog to ISDN, the move from telephony to UC. And I am looking forward to providing our (prospective) customers and Business Partners…
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Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” In recent months customers have become rightly frustrated with this response when trying to resolve a service problem or simply ask a question. Relying on a traditional phone system and customer goodwill is no longer…
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