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Category: Product news

New CC4Teams Omni-Channel client is almost here

The new CC4Teams client is almost here

Explore the power of Omni-Channel communication with the New CC4Teams Client. From Email to voice calls, chat to socials and video conferences, picture a customer contact enablement platform that enhances collaboration like never before.Get ready to supercharge your customer engagement strategies with many exciting features and benefits that will take your operations to new heights.…
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CC4Skype integration with PowerBi

Watch the CC4Skype integration with PowerBI webinar on-demand

Watch the Power Bi webinar Looking for a modern data visualization tool? Microsofts PowerBi, which offers real-time Contact Center insights, is now available in CC4Skype.CC4Skype natively offers historical, and real-time reporting capabilities thru its own Web Administration page. It allows you to create, schedule and view historical reports (in Excel and PDF), and automatically send them…
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Web chat and Social Media handling

CC4Skype Contact Centers are now fully equipped to perform web care as well. A full Omni-Channel Solution that actually does what is promised! Social Media allows people all over the world to voice their thought and opinions whenever they want. And Social Media is always present, 24hrs a day, seven days a week. Making it…
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