Native Microsoft Teams
CC4Teams is available in the CONNECTED and the EXTENDED MODEL. Both solutions offer a one-app, one-screen contact center experience.
So no matter what your Contact Center needs are, we have the Contact Center solution for you.
Natively reporting is available to create, schedule, and view historical reports. Show real-time information on wall- or dashboards and set KPI thresholds, with notifications with Real-Time reporting.
Native integration via Extended Model or Connected model
If, like most organizations, you work with Microsoft UC, your teams work efficiently and collaborate seamlessly. But you need a separate system when it comes to Contact Center features. NOT WITH CC4Teams.
CC4Teams Extended is built exclusively for Teams using the newest Cloud Communications Graph APIs and, therefore, truly is fully integrated.
Our native integration with Microsoft Teams gives you all the extra features you need from the same screen.
Some features we add to CC4Teams:
Compliance call recording
Reporting on all users
The future is remote
CC4ALL helps organizations transform home working into remote contact centers.
Picking up the phone from 9 to 5 just isn’t enough anymore. You need to respond to your customers’ channels of choice at any time of the day.
Just add CC4Teams to Microsoft Teams, and you are ready for the future.
Your Contact Center can be anywhere you want it to be, work from home or the office; it doesn’t matter.
All you need is a laptop, Internet connectivity, and Microsoft Office 365, and your Contact Center Agents can work wherever they want or need to. No boundaries; use your browser as a phone. Just plug in your headset and start working!
CC4Teams is a complete Omni-Channel Solution.
Your customers can connect with you through the channel of their choice, be it phone, e-mail, web chat, or WhatsApp. CC4Teams skill-based routing will connect them to the best available agent – First time right.
Omni-Channel SaaS solution
Native Microsoft Teams
CC4Teams is easy to customize to your needs, and your Contact Center is ready to go in a matter of days!
The classic Contact Center dilemma, customize, or smooth and fast implementation, is a thing of the past.
Our Microsoft Teams native contact center solution connects phone, email, chat, and socials through one easy-to-use client.
Everything you need is available in one screen.
FREE LIVE DEMO
Request a free live demo today. We will gladly show you how our contact center solutions make
it easy to improve customer experience.
CC4Teams is fully Microsoft Teams native
Same easy-on-the-eyes design
Focus on what’s important. No distractions and no clutter only the features and functions you need. This will allow you to collaborate and work as effient as possible.
Don’t just take our word for it – here’s what our customers say:
“Organizations with a strong focus on development, who employ people that are healthy and love working there and with enough confidence for trial and error, create movement.
IT Manager, Perspectief
“We strongly believe that Customer Contact needs to be organized in the best possible way, thats why Nextel, one of Belgiums largest integrators, choose CC4ALL”
CCO, Nextel Belgium
Customer Experience On The Rise
CC4Teams Omni-Channel Customer Contact Solution is certified by Microsoft and natively integrated into Teams, Dynamics, or Skype for Business. All features are managed in one tool and accessible in one client. The addition of extended Web Chat and Social Media features make CC4ALL the most complete, versatile, and flexible Omni-Channel Solution in the Microsoft UC Customer Contact market today.Demo request
CONTACTCENTER4ALL is named one of 2023’s top choices for native Microsoft Teams Contact Center solutions by UC Today.
CONTACTCENTER4ALL is named one of 2023’s top choices for native Microsoft Teams Contact Center solutions by UC Today. There’s a major expansion in Microsoft Teams adoption as many businesses have[…]Read more
Proudly showing CC4Teams Extended at Microsoft Partner Showcase
CONTACTCENTER4ALL’s Rob de Boer and Arjan van den Berg were invited to showcase CC4Teams extended to 420 global Microsoft Success Managers and CCaaS specialists during the Microsoft Partner Showcase. Rob[…]Read more
Nuvola Distribution Announced as Distribution Partner for CONTACTCENTER4ALL
Reading, United Kingdom — 1st December 2022 — Nuvola Distribution Ltd, a leading Technology and Services Distributor that provides unified communications, network, data, WiFi, and audio-visual solutions from world-renowned technology vendors,[…]Read more
CC4Teams is Certified as Extended Contact Center Solution for Microsoft Teams
Information Security ISO certification 27001 and Certified for Skype for Business.
Microsoft Teams Extended
Contact Center Solution
Skype for Business Contact Center Solution