AI-enhanced Customer Contact,
built for Microsoft Teams
Intuitive, straightforward, built for speed 
One connected Customer Contact solution
Enterprise functionality. Without enterprise complexity.
CC4Teams brings the capabilities organisations need for modern Customer Contact into one connected solution for Microsoft Teams, without adding unnecessary systems, interfaces or complexity.
Voice and digital channels
Bring Voice, Email, WebChat and WhatsApp together in one connected Customer Contact experience.
Human and AI working together
Let AI Agents handle routine conversations while Human Agents step in when judgement, empathy or expertise is needed.
Customer context in every conversation
Give Agents access to relevant CRM data, customer history and conversation context when they need it.
Intelligent routing and automation
Route conversations using skills, intent, schedules and customer data, with automation built into the flow.
Actionable real time Insights
Turn live and historical data into clear Insights that help teams act, improve and manage performance.
One environment to manage and scale
Configure, manage and scale Customer Contact without adding unnecessary tools or disconnected systems.
AI that supports your people, with governance built in
CC4Teams AI Agents work with approved knowledge, defined behaviour and clear escalation rules. Human Agents remain in control, with the full conversation context available when they step in
AI Agents also help teams manage staffing shortages, peak periods and growing demand by handling routine conversations, supporting customers outside business hours and reducing repetitive work
See CC4Teams working inside Microsoft Teams
Explore how Voice, Email, WebChat and WhatsApp work together in one connected Customer Contact solution, with shared routing, customer context, AI support and actionable Insights
Handle every call with the right context
Route calls intelligently, support Agents with customer information and AI, and give supervisors clear visibility into performance
Turn shared inboxes into structured customer conversations
Route Emails to the right team, create clear ownership and use AI to support summaries and suggested responses
Give website visitors immediate access to support
Start with AI or a Human Agent, keep the full conversation context and escalate to Voice or video when needed
Bring personal messaging into a controlled service environment
Manage WhatsApp conversations inside Microsoft Teams with routing, customer history, AI support and seamless handover between teams
Proven in real Customer Contact environments
Organizations across industries use CC4Teams to simplify Customer Contact, improve service and connect conversations with the right people, context and systems
Flying high in record time: lightning-fast Integration of CC4Teams in just 10 Days
Breaking enterprise limitations with cloud communications
Transforming a European Capital: A citizen-centric revolution
Giving management the tools needed to run a successful business
Flying high in record time: lightning-fast Integration in
10 Days
Breaking enterprise limitations with cloud communications
Transforming
a European Capital:
A citizen-centric revolution
Giving management the tools needed to run a successful business
Creating flexibility, clarity,
and smarter
Customer Contact across borders
We simplify customer contact so you can focus on what matters:
delivering real service in real-time.
CC4Teams is built to connect what matters.
CC4Teams connects Microsoft Teams with leading CRM, business and service applications, so Agents have the right context during the conversation and follow-up stays connected
Customer Contact with the complete business context.
Bring CRM, ticketing, Microsoft Teams and business applications together so data and actions remain connected throughout every interaction.
CC4Teams gives Human Agents and AI Agents access to the information they need. This reduces manual work, helps customers avoid repeating themselves and keeps every conversation moving.
Ready to simplify Customer Contact?
See how CC4Teams can bring channels, AI, CRM context, routing and reporting together in one connected Customer Contact solution for Microsoft Teams.
Our latest news
CONTACTCENTER4ALL receives Microsoft Unify certification for CC4Teams
CC4Teams is certified for the Microsoft Unify integration model The Microsoft Teams Unify model enables a modern, AI-ready Customer Contact architecture within CC4Teams Certification confirms CC4Teams as a future-ready platform...
A Teams-Native Contact Centre supporting over 160.000 Residents
Supporting high-demand public services with a stable and scalable solution Serving the community with care This UK public sector organisation provides essential services to more than 160,000 residents, supporting individuals...
Why Omni-Channel and Agent-Assist are defining the Future of CX
Customer behavior is shifting, and fast. Customer behavior is shifting, and fast. According to a recent Gartner survey, self-service and live chat are expected to overtake phone and email as...