Native Microsoft Teams
CC4Teams is natively integrated with Microsoft and works in your trusted Microsoft Teams environment. Same screen, same solution, with many added features that turn Teams into a Contact Center.
Natively reporting is available to create, schedule, and view historical reports. Show real-time information on wall- or dashboards and set KPI thresholds, with notifications with Real-Time reporting.
If, like most organizations, you work with Microsoft UC, your teams are working efficient and colaborating seamlesly. But when it comes to Contact Center features, you need a seperate system. NOT WITH CC4ALL.
Our native integration with Microsoft Teams, Dynamics and Skype for Business give you all the extra features you need, and all from the same screen.
Some of the main features we add to Teams, Dynamics, Skype for Business:
Real-time and historical reporting
The future is remote
CC4ALL helps organizations transform home working into remote contact centers.
Picking up the phone from 9 to 5 just isn’t enough anymore. You need to respond to your customers’ channels of choice, any time of the day.
Just add CC4Teams to Microsoft Teams, and you are ready for the future.
Your Contact Center can be anywhere you want it to be, work from home or the office, it doesn’t matter.
All you need is a laptop, Internet connectivity, Microsoft Office 365, and your Contact Center Agents can work wherever they want or need to. No boundaries; use your browser as a phone. Just plug in your headset and start working!
CC4Teams is a full Omni-Channel Solution.
Your customers can connect with you through any channel. CC4Teams smart routing will connect them to the best available agent.
Don’t just take our word for it – here’s what our customers say:
“Organizations with a strong focus on development, who employ people that are healthy and love working there and with enough confidence for trial and error, create movement.
IT Manager, Perspectief
“For us, CC4Skype is the glue between Skype for Business and our application layer”.
Head of IT, Smart Profile
“We strongly believe that Customer Contact needs to be organized in the best possible way, thats why Nextel, one of Belgiums largest integrators, choose CC4ALL”
CCO, Nextel Belgium
Customer Experience On The Rise
Our Omni-Channel Customer Contact Solution is certified by Microsoft and natively integrated in Teams, Dynamics or Skype for Business. All features are managed in one tool and accessible in one client. The addition of extended Web Chat and Social Media features make CC4ALL the most complete, versatile, and flexible Omni-Channel Solution in the Microsoft UC Customer Contact market today.Demo request