Voice Channel
Streamline voice interactions with CC4Teams, providing agents with real-time insights for quicker, personalized support.
Email Channel
Centralize email management and boost agent efficiency with CC4Teams. AI summaries speed up responses, ensuring faster service.
WhatsApp Channel
Engage customers on WhatsApp effortlessly, with seamless conversation management and quick response capabilities.
Why Voice, Email, and WhatsApp channels
work best together
Customers choose the channel that suits them best, and conversations can move seamlessly between WhatsApp, Email, and voice without losing context. Businesses handle requests more efficiently, improving response times and satisfaction. By integrating Voice, Email and WhatsApp channels, businesses create a flexible, customer-friendly, and efficient contact experience.
CC4Teams Voice Channel
The human touch for urgent & complex needs
Voice remains essential for urgent issues, providing instant support when it matters most. It builds trust and empathy through emotional connection and enables faster resolution for complex problems through real-time discussion.
Some Ai features in CC4Teams voice channel
– Voice IVR
– Voice transcription
– AI queue redirection
– Transcription summarization
– Custom variable fields
CC4Teams Email Channel
The backbone of formal & detailed communication
Email is natively integrated in CC4Teams. Email remains one of the most crucial customer contact channels, especially for structured, detailed, and non-urgent inquiries.
Some AI features in CC4Teams Email Channel
– Auto reply through templates – Email summarization
– AI suggested answers. – Custom variable fields
– AI queue redirection – Email signatures with branding
CC4Teams WhatsApp Channel
Instant, Conversational & Personal
WhatsApp Business is natively integrated in CC4Teams
With billions of users worldwide, WhatsApp has become a prefered customer service channel for instant, casual, and mobile-friendly interactions.
Some Ai features in CC4Teams WhatsApp Channel
– AI Summary
– Interaction notes
– Customer history
– Interaction blending
We simplify customer contact
so you can focus on what matters:
delivering real service in real-time.
CC4Teams demo on-demandCC4Teams transforms Microsoft Teams into a
full-featured, AI-supported Customer Contact solution without the complexity.
It’s all about reducing friction, saving time, and making every interaction count.
CC4Teams blends Voice, Email, WhatsApp, WebChat, and social channels into a single screen so your agents can deliver seamless service no matter where or how customers reach out.
Our AI helps agents work smarter, not harder, with real-time suggestions, automated summaries, and intelligent routing that gets customers to the right place fast.
Don’t just take our word for it
Discover how CC4Teams has empowered businesses to achieve Customer Delight. Explore real-world examples that showcase the transformative impact of Customer Contact Enablement.
Flying high in record time: lightning-fast Integration of CC4Teams in just 10 Days
Breaking enterprise limitations with cloud communications
Transforming a European Capital: A citizen-centric revolution
Giving management the tools needed to run a successful business
CC4Teams
The Power of Voice, WhatsApp, & Email in Omni-Channel Customer Contact
A successful customer contact strategy isn’t about offering just one channel—it’s about providing the right mix of channels that meet customers’ needs at every stage of their journey. By integrating Voice, WhatsApp, & Email, businesses create a seamless and efficient experience, ensuring customers can engage in the way that suits them best.
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- Trusted Solution
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- CC4Teams is Certified by Microsoft
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- Voice, Email & WhatsApp natively integrated
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- Easy to Manage Self Service Admin Center
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- Actionable reporting
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- Customer Journey
FREE LIVE DEMO
Request a free live demo today. We will gladly show you how our contact center solutions make
it easy to improve customer experience.
Reduce Friction
Focus on ease of use and empower your team
Equip agents with the necessary tools and resources to provide exceptional service. From knowledge bases and FAQs to canned responses and automation. Skilled-base routing streamlines processes and reduces the effort required to handle customer queries. CC4Teams offers real-time insights and analytics, enabling managers to monitor performance, identify trends, and make data-driven decisions.
Our latest news
Frictionless Customer Contact with AI & CC4Teams in Microsoft Teams
The pressure is real—customers expect more, and so do your teams: faster responses, consistent experiences, and fewer tools to juggle. If you’re feeling it, you’re not alone. Meet CC4Teams at[…]
Read more
At CC4Teams, every customer matters—no matter your size (unlike Avaya)
CC4Teams: Support you can count on—no matter your size Unfortunately, Avaya has chosen to focus only on large customers moving forward, announcing they will no longer support public cloud contact centers[…]
Read more
CC4Teams leveraging Microsoft Teams Phone Extensibility (beta program)
CC4Teams leveraging Microsoft Teams Phone Extensibility (beta program) The customer service landscape is rapidly evolving, with AI-driven enhancements shaping how businesses handle interactions. Despite the benefits of Generative AI, many[…]
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Certifications
CC4Teams is Certified as Extended Contact Center Solution for Microsoft Teams Information Security ISO certification 27001 and reached Microsoft Saas Apps Security and compliance.
