Real-Time and Historic Reporting
The insights are endless
CC4Teams natively offers historical and real-time reporting capabilities through its own Web Administration page.
Our contact center reporting software allows you to create, schedule, and view historical reports (in Excel and PDF) and automatically send them by e-mail. The real-time reporting tool also allows you to show this information on wall- or dashboards. Alerts can be set on KPI thresholds, with notifications in the CC4Teams clients or sent by e-mail.
Gain Insights from vast amounts of data
Visualized clear and interactively
Drill down to customer level
CC4Teams Contact Center Reporting
No matter the channel, CC4Teams contact center reporting software will help organize your data. Our clear and actionable reporting tools will provide you with all the insights you need.
Power BI benefits for the Contact Center
Microsofts Power BI, which offers real-time Contact Center insights, is available in CC4Teams.
CC4Teams integrates Microsoft Power BI natively, which lets you access real-time information to identify trends right away on all channels.
With Power BI in CC4Teams, you gain clear insights that can help you to take immediate action. All relevant information such as handled calls, waiting, or abandoned calls in one dashboard.
Driven by data… or driven by insights?
As every company is data-driven these days, you need the power to retrieve and analyze vast amounts of data quickly and accurately, day in, day out. Are you struggling to find the right information amongst the tremendous amounts of data? So you can act accordingly and amaze your customers?
CC4Teams integrates Microsoft Power BI straight into the client, providing you with the data you need when you need it the most, which is usually
– right now! –