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Reporting

The best performing native Microsoft Teams Contact Center Solution

Real-Time and Historic Reporting

The insights are endless

CC4Teams natively offers historical and real-time reporting capabilities through its own Web Administration page.
Our contact center reporting software allows you to create, schedule, and view historical reports (in Excel and PDF) and automatically send them by e-mail. The real-time reporting tool also allows you to show this information on wall- or dashboards. Alerts can be set on KPI thresholds, with notifications in the CC4Teams clients or sent by e-mail.

Gain Insights from vast amounts of data

Visualized clear and interactively 

Drill down to customer level

CC4Teams Contact Center Reporting

No matter the channel, CC4Teams contact center reporting software will help organize your data. Our clear and actionable reporting tools will provide you with all the insights you need.

Contact Centers reporting tools

CC4Teams natively offers historical and real-time reporting capabilities through its Web Administration page. CC4Teams contact center reporting software allows you to quickly and easily create, schedule, and view historical reports (in Excel and PDF) and automatically send them by email. CC4Teams Contact Center reporting software will enable you to pinpoint to specific changes. Our reporting provides detailed insight into these requirements “demanded” by clients, allowing the company to adjust accordingly to increase customer experience.

Professional real-time dashboards and historical reports are included for Voice, Web Chat, Email, and Social Media.

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Power BI benefits for the Contact Center

Microsofts Power BI, which offers real-time Contact Center insights, is available in CC4Teams.

CC4Teams integrates Microsoft Power BI natively, which lets you access real-time information to identify trends right away on all channels.

Power BI dashboards empower everyone
(not just data specialists) with real-time insight
into what is happening
in their contact center.

The CC4Teams Power BI interface can also be used as an additional reporting tool, on top of CC4Teams contact center reporting, which remains available.
CC4Teams has standard Power BI visualization templates available for historical and real-time reporting, which will give you all the insights you’ll need.

Contact us! For more information or a demo

Visualize

Visualizes clear and interactively

Drill down

Drill down to customer level in a few clicks

Insights

Gain insights from tremendous amounts of data

with CC4Teams contact center reporting software

With Power BI in CC4Teams, you gain clear insights that can help you to take immediate action. All relevant information such as handled calls, waiting, or abandoned calls in one dashboard.

Driven by data… or driven by insights?

As every company is data-driven these days, you need the power to retrieve and analyze vast amounts of data quickly and accurately, day in, day out. Are you struggling to find the right information amongst the tremendous amounts of data? So you can act accordingly and amaze your customers?
CC4Teams integrates Microsoft Power BI straight into the client, providing you with the data you need when you need it the most, which is usually
– right now! –

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CC4TEAMS in Omni-Channel

Calls-Email-Chat-Social Media

No matter the channel, CC4Teams, and Microsoft Power BI will provide you with the data you need and the reporting, you need to gain the insights you need.