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Category: Articles

CC4Teams Microsoft Certified

ContactCenter4ALL achieves Microsoft certification for its feature-rich CC4Teams contact center solution

ContactCenter4ALL achieves Microsoft certification for its feature-rich CC4Teams contact center solution Microsoft certification confirms CC4Teams as a contact center solution that adds powerful omnichannel services to the Microsoft Teams platform CC4Teams is certified for the Extended Model, using Teams Graph APIs and Cloud Communication APIs for integration with Teams Teams users now have access to…
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CC4ALL receives the Information Security certificate ISO 27001

CC4ALL receives the Information Security certificate ISO 27001

CC4ALL receives the Information Security certificate ISO 27001 CC4ALL officially received the Information Security certificate ISO certification 27001 on May 1st, 2022. ISO certification is fundamental, especially concerning privacy legislation (GDPR). Therefore, the audit for these standards is repeated every year.CC4ALL successfully worked with Maarten Froberg, Security Consultant (Fröberg Business Consulting), to obtain the certification.CertiV performed the final audit. …
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Business Development Director, CC4ALL, Arjan van den Berg

Will you be attending the Call and Contact Center Expo, Las Vegas, 16-17 March?

Find out how to take your customer service to the next level at stand #4011 Simply offering a product or service is no longer enough. The focus rests on delivering an ‘experience’ and for organizations in the contact center space, this is now top of the agenda. If your customer experience (CX) offering feels a…
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Go digital to ensure business continuity in the contact center space

Pandemic disruption no longer an excuse for poor customer service

Go digital to ensure business continuity in the contact center space Pandemic disruption no longer an excuse for poor customer service. “Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” Heard it before? So have your customers! A reliance on traditional phone systems and…
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Move on up… to the cloud: The COVID effect on contact center operations

Move on up… to the cloud: The COVID effect on contact center operationsSince the COVID-19 outbreak, remote working has become the new normal for businesses around the world. This has started the hunt by organizations for a new working model. Many are now under pressure to find a migration approach that allows business to carry…
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Building the remote contact center of the future

The post-COVID remote contact center: it takes more than a head set and a monitor!  Long-term remote working requires dedicated solutions Building the remote contact center of the future. Business practices have been redefined during the COVID-19 pandemic, with entire organizations having to take operations remote almost overnight to ensure business could continue seemingly undisrupted.…
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The future is remote: How CC4ALL helps organizations transform home working into remote contact centers

The future is remote: How CC4ALL helps organizations transform home working into remote contact centers Home working has gone from a short-term solution to a long-term prospect in a matter of months. Employers and employees alike are starting to see the benefits of this new working environment and many businesses are seriously considering shifting suitable…
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How Contact Centers can work remote successful.

These are turbulent times, as the world is facing an unprecedented outbreak of the coronavirus, we realize more than ever how important it is to be, and to remain reachable.  With Microsoft Skype for Business and Microsoft Teams, a remote workstation can be set up very quickly. You and your employees are easily accessible and…
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Join our webinar

Create the Contact Center of the future by migrating to Teams

Are you currently using Skype for Business?Do you consider migrating to Microsoft Teams?Do you need Contact Center functionalities as well as collaboration tools?   Webinar Oct 29th, 16.00 hrs CET  This webinar will give you a sneak preview into the Contact Center of the future. We will address why you should consider migrating your contact…
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Actis workshop

Het Microsoft Contact Center

Actis en CC4Skype nodigen u van harte uit voor een interactieve sessie met als thema; Klantcontact oplossingen  voor Skype for Business, Microsoft Teams & Microsoft Dynamics.  Donderdag 12 september geeft CC4Skype een exclusieve sneak preview van hun nieuwe contactcenter oplossingen voor Microsoft Teams en Microsoft Dynamics. Schrijf je via onderstaande button in voor deze demo.…
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