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Category: Articles

The best performing native Microsoft Teams Contact Center Solution

Microsoft Webinar blog conclusions

The contact center of the future has arrived: Lessons learned from our webinar with Microsoft

The contact center of the future has arrived: Lessons learned from our webinar with Microsoft We’ve all experienced the disruption caused over the past 18 months – and an underlying theme was the ability of forward-looking organizations to ensure ‘business as usual’ through digital, cloud-based infrastructure and services. At CC4ALL, we’re well-positioned with our flagship…
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Advanced contact center operations with Microsoft Teams and CC4ALL: Three key insights to be shared in our upcoming joint webinar

With Gartner analyst research revealing that customer experience (CX) is responsible for over two-thirds of customer loyalty, more than price and brand combined, it’s no wonder that businesses are feeling the pressure to deliver the best possible customer service – at a higher level than ever before. Many businesses have invested significantly in digital transformation…
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Go digital to ensure business continuity in the contact center space

Pandemic disruption no longer an excuse for poor customer service

Go digital to ensure business continuity in the contact center space “Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” Heard it before? So have your customers! A reliance on traditional phone systems and customer goodwill are no longer enough to guarantee business continuity…
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Move on up… to the cloud: The COVID effect on contact center operations

Since the COVID-19 outbreak, remote working has become the new normal for businesses around the world. This has started the hunt by organizations for a new working model. Many are now under pressure to find a migration approach that allows business to carry on as usual, without incurring heavy costs in the process. Recent analyst research shows…
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Building the remote contact center of the future

The post-COVID remote contact center: it takes more than a head set and a monitor!    Long-term remote working requires dedicated solutions Business practices have been redefined during the COVID-19 pandemic, with entire organizations having to take operations remote almost overnight to ensure business could continue seemingly undisrupted. For sectors such as customer service, this…
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The future is remote: How CC4ALL helps organizations transform home working into remote contact centers

Home working has gone from a short-term solution to a long-term prospect in a matter of months. Employers and employees alike are starting to see the benefits of this new working environment and many businesses are seriously considering shifting suitable operations to 24×7 remote working – out with the ‘traditional’ office-based work and in with…
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How Contact Centers can work remote successful.

These are turbulent times, as the world is facing an unprecedented outbreak of the coronavirus, we realize more than ever how important it is to be, and to remain reachable.  With Microsoft Skype for Business and Microsoft Teams, a remote workstation can be set up very quickly. You and your employees are easily accessible and…
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Join our webinar

Create the Contact Center of the future by migrating to Teams

Are you currently using Skype for Business?Do you consider migrating to Microsoft Teams?Do you need Contact Center functionalities as well as collaboration tools?   Webinar Oct 29th, 16.00 hrs CET  This webinar will give you a sneak preview into the Contact Center of the future. We will address why you should consider migrating your contact…
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Actis workshop

Het Microsoft Contact Center

Actis en CC4Skype nodigen u van harte uit voor een interactieve sessie met als thema; Klantcontact oplossingen  voor Skype for Business, Microsoft Teams & Microsoft Dynamics.  Donderdag 12 september geeft CC4Skype een exclusieve sneak preview van hun nieuwe contactcenter oplossingen voor Microsoft Teams en Microsoft Dynamics. Schrijf je via onderstaande button in voor deze demo.…
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Skype for Business – Overbodig of nog niet?

SkypeforBusiness_overbodig of nog niet?