Why Omni-Channel and Agent-Assist are defining the Future of CX
Customer behavior is shifting, and fast. Customer behavior is shifting, and fast. According to a recent Gartner survey, self-service and live chat are expected to overtake phone and email as...
LR Health & Beauty: Empowering a modern, flexible Contact Center
A seamless shift to smarter, more flexible customer service About LR Health & Beauty Under the motto “More quality for your life”, the LR Group, headquartered in Ahlen/Westphalia, successfully produces...
CC4Teams: Ready for Microsoft’s new Unify Model
CC4Teams: Ready for Microsoft’s new Unify Model One platform. One experience. One purpose. As Microsoft rolls out its new Unify integration model, we are proud to share that CC4Teams can...
Remmers: legacy built on quality, evolved through smarter CX
Future-ready CX, Remmers’ strategic move to intelligent telephony. About the Remmers Group With over 70 years of innovation, Remmers Group is a European leader in high-quality building chemical products, wood...
CC4Teams Real-Time Reporting V4.0: Faster Insights, smarter dashboards, sharper decisions
Real-time reporting became more powerful, consistent, and even easier to use. With CC4ALL Real-Time Reporting V4.0, you can instantly monitor Agent, Voice, and Text activities, and now with the same...
CC4Teams leveraging Microsoft Teams Phone Extensibility (beta program)
CC4Teams leveraging Microsoft Teams Phone Extensibility (beta program) The customer service landscape is rapidly evolving, with AI-driven enhancements shaping how businesses handle interactions. Despite the benefits of Generative AI, many...
Universal Air soars to new heights with CC4Teams
Flying high in record time: lightning-fast Integration of CC4Teams in just 10 Days Universal Air has built its reputation as an airline by prioritizing affordability, comfort, and world-class customer service....