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News

Leading global HVAC business deploys CC4Teams

Out goes legacy systems, in comes omnichannel communications, simplified infrastructure, and the data to deliver outstanding customer service – all in the cloud Read reference story in PDF Kampmann Group is one of the world’s leading providers of HVAC products and has an excellent reputation for first-class customer service. The company previously operated a classic…
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Joint webinar with Microsoft

Contact Center benefits when Microsoft Teams meets CC4Teams

A Contact Center needs additional functionalities such as easy cold and warm transfer, call recording, historical and real-time reporting, wallboards, home workers, operator, and supervisor settings. These and many other features are added natively by CC4Teams. Microsoft Teams is created with collaboration and communication in mind; CC4Teams adds features that allow contact centers to function…
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140 years of telephony

140 years of Telephony in the Netherlands

From traditional telephony to CC4Teams This week it is 140 years ago that the first telephone conversation was established in the Netherlands. Although telephoning was very different in 1881 than it is today, little has changed fundamentally. It is not clear what exactly the first words of the telephone conversation were 140 years ago. “I…
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Advanced contact center operations with Microsoft Teams and CC4ALL: Three key insights to be shared in our upcoming joint webinar

With Gartner analyst research revealing that customer experience (CX) is responsible for over two-thirds of customer loyalty, more than price and brand combined, it’s no wonder that businesses are feeling the pressure to deliver the best possible customer service – at a higher level than ever before. Many businesses have invested significantly in digital transformation…
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CONTACTCENTER4ALL now seamlessly integrates with the Voice365 Suite

oneCentral expands Voice365 with the omnichannel contact center solution CC4Teams from ContactCenter4All. CC4Teams can now be integrated as a SaaS solution in existing Microsoft environments and combined with traditional telephony.In this way, contact center employees can continue to work in their trusted Microsoft Teams and at the same time benefit from additional contact center functions.…
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Go digital to ensure business continuity in the contact center space

Pandemic disruption no longer an excuse for poor customer service

Go digital to ensure business continuity in the contact center space Pandemic disruption no longer an excuse for poor customer service. “Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” Heard it before? So have your customers! A reliance on traditional phone systems and…
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Meet Patrick Kneefel

CC4ALL is proudly introducing a new solutions consultant

My name is Patrick Kneefel, and I’m happy to announce my new position as Solutions Consultant for CC4ALL.I have been working in the Telecom industry for many years. I made the switch from analog to ISDN, the move from telephony to UC. And I am looking forward to providing our (prospective) customers and Business Partners…
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Pandemic no longer an excuse for poor customer service

Pandemic no longer an excuse for poor customer service

Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” In recent months customers have become rightly frustrated with this response when trying to resolve a service problem or simply ask a question. Relying on a traditional phone system and customer goodwill is no longer…
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The new norm post-COVID means redefining home working

Although working from home was originally intended to be a stop-gap for many businesses during the pandemic, employers and employees alike are seeing the benefits. As Anne-Meine Gramsma, chief commercial officer at ContactCenter4ALL reports, Gartner predicts over 40% of all employees will continue remote working post-COVID and many businesses are seriously considering shifting suitable operations…
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Seamless integration of The Voice of O365 and CONTACTCENTER4ALL

Exciting news for Contact Centers.  Highlights Easy onboarding via The Voice of O365 self-service portal. Contact Center functionality instantly available on in Microsoft365. CC4Teams features operational faster than ever. Seamless integration         ContactCenter4ALL, a leader in contact center solutions for Microsoft platforms, and The Voice of O365, an international cloud service provider with a sip trunk independent…
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