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CC4ALL wishes all of you HAPPY HOLIDAYS

Happy Holidays to all of you and best wishes for the new year. May 2021 bring you everything you hope and dream for!

The new norm post-COVID means redefining home working

Although working from home was originally intended to be a stop-gap for many businesses during the pandemic, employers and employees alike are seeing the benefits. As Anne-Meine Gramsma, chief commercial officer at ContactCenter4ALL reports, Gartner predicts over 40% of all employees will continue remote working post-COVID and many businesses are seriously considering shifting suitable operations…
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Seamless integration of The Voice of O365 and CONTACTCENTER4ALL

Exciting news for Contact Centers.  Highlights Easy onboarding via The Voice of O365 self-service portal. Contact Center functionality instantly available on in Microsoft365. CC4Teams features operational faster than ever. Seamless integration         ContactCenter4ALL, a leader in contact center solutions for Microsoft platforms, and The Voice of O365, an international cloud service provider with a sip trunk independent…
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Move on up… to the cloud: The COVID effect on contact center operations

Since the COVID-19 outbreak, remote working has become the new normal for businesses around the world. This has started the hunt by organizations for a new working model. Many are now under pressure to find a migration approach that allows business to carry on as usual, without incurring heavy costs in the process. Recent analyst research shows…
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The future is remote – Join our homeworking webinar with our Business Partner Actis

These are turbulent times; as the world is facing an unprecedented outbreak of the coronavirus, we realize more than ever how important it is to be and remain reachable. Homeworking has gone from a short-term solution to a long-term prospect in a matter of months. Employers and employees alike are starting to see the benefits…
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Shifting collaboration to the cloud post-Covid

Shifting collaboration to the cloud post-Covid

As the ‘Covid effect’ continues to accelerate the transition to the cloud, businesses need to put in place a deployment or migration strategy to ensure business as usual. Anne-Meine Gramsma, chief commercial officer at ContactCenter4All, discusses the case for shifting to cloud-based collaborative solutions and why Teams is a strong candidate for supporting contact centre…
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Building the remote contact center of the future

The post-COVID remote contact center: it takes more than a head set and a monitor!    Long-term remote working requires dedicated solutions Business practices have been redefined during the COVID-19 pandemic, with entire organizations having to take operations remote almost overnight to ensure business could continue seemingly undisrupted. For sectors such as customer service, this…
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The future is remote: How CC4ALL helps organizations transform home working into remote contact centers

Home working has gone from a short-term solution to a long-term prospect in a matter of months. Employers and employees alike are starting to see the benefits of this new working environment and many businesses are seriously considering shifting suitable operations to 24×7 remote working – out with the ‘traditional’ office-based work and in with…
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Join Actis France and CONTACTCENTER4ALL for their CC4Teams introduction webinar

Join Actis France and CONTACTCENTER4ALL for their CC4Teams introduction webinar. The increasing demand for CC4Teams is not only due to the large group of satisfied users and partners. Companies say goodbye to Skype for Business and of course, join MS Teams. CONTACTCENTER4ALL supports its customers in the migrations with a good plan so that it…
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NASHUA COMMUNICATIONS PARTNER IN SOUTH AFRICA

As of January 2020, Nashua Communications was named the first (and only) partner offering the CONTACTCENTER4ALL (CC4ALL) solution in South Africa. CC4ALL is the future of call center technology. Built to seamlessly integrate with Microsoft Teams, Dynamics, or Skype for Business, the CC4ALL products are the tools that are going to give your contact center…
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