Seamless integration of The Voice of O365 and CONTACTCENTER4ALL
Exciting news for Contact Centers.
Highlights
- Easy onboarding via The Voice of O365 self-service portal.
- Contact Center functionality instantly available on in Microsoft365.
- CC4Teams features operational faster than ever.
Seamless integration
ContactCenter4ALL, a leader in contact center solutions for Microsoft platforms, and The Voice of O365, an international cloud service provider with a sip trunk independent Teams direct routing competency, have announced the integration of services today.
The newly created services enable organizations to onboard and use CC4Teams quickly and easily in combination with Teams telephony services while maintaining the telco agreement.
The cloud-based CC4Teams solution provides Microsoft Teams users and their organizations with extra functionalities required to create an omnichannel contact center – combining social media, webchat, and call offerings with powerful analytics. All of which can be used from any device with an internet connection. The enterprise-grade voice platform The Voice of O365 ensures safety and stability, allowing organizations to safely benefit from this integration.
“Especially at this time, where many companies still struggle with onboarding their contact center agents from home, a solution like this is needed to help provide business continuity. The onboarding process is quick and easy, lowering the threshold tremendously.
Marcel Reuvers, CEO of ContactCenter4ALL
“This integration service is also still available for companies that are using Skype for Business; in essence, our platform offers the ability to turn Microsoft 365 | Office 365 into a fully-fledged PBX in the cloud.”
Jeroen Andre de la Porte, CEO of The Voice of O365
About The Voice of 365
SoftApp – headquartered in Amersfoort – the Netherlands, is an international cloud service provider of cutting-edge Unified Communications and Collaboration solutions that enable small, medium, and large enterprise organizations to use Microsoft 365 or Microsoft Office 365 as fully-fledged PBX in the cloud. SoftApp sells her solutions under the brand name; The Voice of O365.
For more information, visit: https://www.softapp.cloud/ or https://www.thevoiceofo365.com/
About CONTACTCENTER4ALL
With CC4ALL your Contact Center is wherever you want it to be! Picking up the phone from 9 to 5 just isn’t enough anymore. You need to respond to your customers’ channels of choice, any time of the day. Just add CC4ALL to Microsoft Teams, Microsoft Dynamics or Microsoft Skype for Business, and you are ready for the future.
Give your Contact Center some space! All you need is WiFi and Microsoft Office 365, and your Contact Center Agents can work wherever they need or want to. No boundaries use your browser as a phone. Simply plug in your headset and start working! Your customers can connect with you on any channel and your system will recognize that customer, and route them to the best available agent.
For more information, visit: https://contactcenter4all.com/
MEDIA CONTACTS
Sales department, SoftApp
sales@softapp.cloud
+31 8577 35300
Marketing, ContactCenter4ALL
marketing@contactcenter4all.com
+31 8826 80700
