How Contact Centers can work remote successful.
These are turbulent times, as the world is facing an unprecedented outbreak of the coronavirus, we realize more than ever how important it is to be, and to remain reachable.
With Microsoft Skype for Business and Microsoft Teams, a remote workstation can be set up very quickly. You and your employees are easily accessible and can do most tasks remotely. But Contact Centers who want to, or need to, work completely remote, efficiently, and accessible, need more than this. CONTACTCENTER4ALL can help you with that.
How can I manage a remote Contact Center?
The most common questions we hear are:
How can I manage a contact center team which I can’t see?
How do I know who is working and whether the reachability of my Contact Center is optimal?
The supervisor’s function will give you all the insights you need.