The inevitable has happened… With great sadness, we have to announce the passing of GertJan Coolen, (former) CTO and co-founder of CC4ALL.But as heartbroken as we all are, we are equally grateful. GertJan was a true visionary – full of excitement, warmth, quick-witted humor, and charisma. If anything, GertJan was a non-conformist, a rebel at…
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If you’re not a techie, like me, chances are you hadn’t heard of Log4j2…. until now, that is. Without being aware of it, it could very well be that you used it for years. So, to simplify it, log4j is a logging library used by programmers and developers, for instance, to take notes about what…
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The contact center of the future has arrived: Lessons learned from our webinar with Microsoft We’ve all experienced the disruption caused over the past 18 months – and an underlying theme was the ability of forward-looking organizations to ensure ‘business as usual’ through digital, cloud-based infrastructure and services. At CC4ALL, we’re well-positioned with our flagship…
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Happy Holidays to all of you and best wishes for the new year. May 2022 bring you everything you hope and dream for!
Find out why picking up the phone 9-5 is no longer enough As consumer expectations continue to rise, so do the pressures surrounding customer experience (CX) – and organizations are increasingly seeking bold and innovative ways to satisfy consumers. Shining the spotlight on technology in this market is the Call and Contact Centre Expo (CCCE)…
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CCaS is role model for contact centre of the future Anne-Meine Gramsma, chief commercial officer at ContactCenter4All, discusses the case for shifting to cloud-based contact centre-as-a-service solutions Initially spurred on by the Covid-induced shift to remote work- ing, many companies are turning to cloud-based platforms such as Microsoft Teams for an easy-to-deploy, cost-effective solution.…
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Out goes legacy systems, in comes omnichannel communications, simplified infrastructure, and the data to deliver outstanding customer service – all in the cloud Read reference story in PDF Kampmann Group is one of the world’s leading providers of HVAC products and has an excellent reputation for first-class customer service. The company previously operated a classic…
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A Contact Center needs additional functionalities such as easy cold and warm transfer, call recording, historical and real-time reporting, wallboards, home workers, operator, and supervisor settings. These and many other features are added natively by CC4Teams. Microsoft Teams is created with collaboration and communication in mind; CC4Teams adds features that allow contact centers to function…
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From traditional telephony to CC4Teams This week it is 140 years ago that the first telephone conversation was established in the Netherlands. Although telephoning was very different in 1881 than it is today, little has changed fundamentally. It is not clear what exactly the first words of the telephone conversation were 140 years ago. “I…
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With Gartner analyst research revealing that customer experience (CX) is responsible for over two-thirds of customer loyalty, more than price and brand combined, it’s no wonder that businesses are feeling the pressure to deliver the best possible customer service – at a higher level than ever before. Many businesses have invested significantly in digital transformation…
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