Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” In recent months customers have become rightly frustrated with this response when trying to resolve a service problem or simply ask a question. Relying on a traditional phone system and customer goodwill is no longer…
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Although working from home was originally intended to be a stop-gap for many businesses during the pandemic, employers and employees alike are seeing the benefits. As Anne-Meine Gramsma, chief commercial officer at ContactCenter4ALL reports, Gartner predicts over 40% of all employees will continue remote working post-COVID and many businesses are seriously considering shifting suitable operations…
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Exciting news for Contact Centers. Highlights Easy onboarding via The Voice of O365 self-service portal. Contact Center functionality instantly available on in Microsoft365. CC4Teams features operational faster than ever. Seamless integration ContactCenter4ALL, a leader in contact center solutions for Microsoft platforms, and The Voice of O365, an international cloud service provider with a sip trunk independent…
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Move on up… to the cloud: The COVID effect on contact center operationsSince the COVID-19 outbreak, remote working has become the new normal for businesses around the world. This has started the hunt by organizations for a new working model. Many are now under pressure to find a migration approach that allows business to carry…
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These are turbulent times; as the world is facing an unprecedented outbreak of the coronavirus, we realize more than ever how important it is to be and remain reachable. Homeworking has gone from a short-term solution to a long-term prospect in a matter of months. Employers and employees alike are starting to see the benefits…
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As the ‘Covid effect’ continues to accelerate the transition to the cloud, businesses need to put in place a deployment or migration strategy to ensure business as usual. Anne-Meine Gramsma, chief commercial officer at ContactCenter4All, discusses the case for shifting to cloud-based collaborative solutions and why Teams is a strong candidate for supporting contact centre…
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The post-COVID remote contact center: it takes more than a head set and a monitor! Long-term remote working requires dedicated solutions Building the remote contact center of the future. Business practices have been redefined during the COVID-19 pandemic, with entire organizations having to take operations remote almost overnight to ensure business could continue seemingly undisrupted.…
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The future is remote: How CC4ALL helps organizations transform home working into remote contact centers Home working has gone from a short-term solution to a long-term prospect in a matter of months. Employers and employees alike are starting to see the benefits of this new working environment and many businesses are seriously considering shifting suitable…
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Join Actis France and CONTACTCENTER4ALL for their CC4Teams introduction webinar. The increasing demand for CC4Teams is not only due to the large group of satisfied users and partners. Companies say goodbye to Skype for Business and of course, join MS Teams. CONTACTCENTER4ALL supports its customers in the migrations with a good plan so that it…
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As of January 2020, Nashua Communications was named the first (and only) partner offering the CONTACTCENTER4ALL (CC4ALL) solution in South Africa. CC4ALL is the future of call center technology. Built to seamlessly integrate with Microsoft Teams, Dynamics, or Skype for Business, the CC4ALL products are the tools that are going to give your contact center…
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