CONTACTCENTER4ALL’s Rob de Boer and Arjan van den Berg were invited to showcase CC4Teams extended to 420 global Microsoft Success Managers and CCaaS specialists during the Microsoft Partner Showcase. Rob and Arjan gave an interactive presentation and live demonstration of CC4Teams Extended, which was received by their audience with high interest and received positive feedback.…
Read more
CC4Teams is now available in the Connected and Extended model It’s that time of the year again – and no, we’re not talking about Christmas just yet! The Call and Contact Centre Expo is back in London for another tech inspiring conference, and we will be there, front and center – or at least on…
Read more
Smiles all around at CC4All’s Partner Days 2022 June 2022 It was certainly smiles all-around at this year’s CC4ALL Partner Days event. It was great to meet our Global Partner Network at our first live event for two days of sharing knowledge, collaboration, and networking. We included a boat trip through the beautiful canals of…
Read more
If you’re not a techie, like me, chances are you hadn’t heard of Log4j2…. until now, that is. Without being aware of it, it could very well be that you used it for years. So, to simplify it, log4j is a logging library used by programmers and developers, for instance, to take notes about what…
Read more
The contact center of the future has arrived: Lessons learned from our webinar with Microsoft We’ve all experienced the disruption caused over the past 18 months – and an underlying theme was the ability of forward-looking organizations to ensure ‘business as usual’ through digital, cloud-based infrastructure and services. At CC4ALL, we’re well-positioned with our flagship…
Read more
Find out why picking up the phone 9-5 is no longer enough As consumer expectations continue to rise, so do the pressures surrounding customer experience (CX) – and organizations are increasingly seeking bold and innovative ways to satisfy consumers. Shining the spotlight on technology in this market is the Call and Contact Centre Expo (CCCE)…
Read more
A Contact Center needs additional functionalities such as easy cold and warm transfer, call recording, historical and real-time reporting, wallboards, home workers, operator, and supervisor settings. These and many other features are added natively by CC4Teams. Microsoft Teams is created with collaboration and communication in mind; CC4Teams adds features that allow contact centers to function…
Read more
From traditional telephony to CC4Teams This week it is 140 years ago that the first telephone conversation was established in the Netherlands. Although telephoning was very different in 1881 than it is today, little has changed fundamentally. It is not clear what exactly the first words of the telephone conversation were 140 years ago. “I…
Read more
With Gartner analyst research revealing that customer experience (CX) is responsible for over two-thirds of customer loyalty, more than price and brand combined, it’s no wonder that businesses are feeling the pressure to deliver the best possible customer service – at a higher level than ever before. Many businesses have invested significantly in digital transformation…
Read more