Why Omni-Channel and Agent-Assist are defining the Future of CX
Customer behavior is shifting, and fast. Customer behavior is shifting, and fast. According to a recent Gartner survey, self-service and live chat are expected to overtake phone and email as the preferred support channels for customers by 2027. That means organizations that haven’t modernized their support strategies risk falling behind. But there’s a catch. Self-service […]
LR Health & Beauty: Empowering a modern, flexible Contact Center
A seamless shift to smarter, more flexible customer service About LR Health & Beauty Under the motto “More quality for your life”, the LR Group, headquartered in Ahlen/Westphalia, successfully produces and distributes various high-quality nutritional supplements and cosmetic products in 32 countries. As an attractive Social Commerce Company, LR supports personal exchange within its community through […]
CC4Teams: Ready for Microsoft’s new Unify Model
CC4Teams: Ready for Microsoft’s new Unify Model One platform. One experience. One purpose. As Microsoft rolls out its new Unify integration model, we are proud to share that CC4Teams can already be demonstrated on Unify, with Microsoft certification in progress. Unify represents a significant step forward for the Teams ecosystem. It brings tighter integration, improved […]
Remmers: legacy built on quality, evolved through smarter CX
Future-ready CX, Remmers’ strategic move to intelligent telephony. About the Remmers Group With over 70 years of innovation, Remmers Group is a European leader in high-quality building chemical products, wood paints, and coatings. Operating in Germany and 18 other countries, their mission is quality, sustainability, and continuous improvement, from the ground to the roof. The Challenge: evolving […]
CC4Teams Real-Time Reporting V4.0: Faster Insights, smarter dashboards, sharper decisions
Real-time reporting became more powerful, consistent, and even easier to use. With CC4ALL Real-Time Reporting V4.0, you can instantly monitor Agent, Voice, and Text activities, and now with the same structure, categories, and calculations as your historical reports. That means no more switching between mismatched dashboards or questioning if your numbers align. This isn’t just an […]
CC4Teams leveraging Microsoft Teams Phone Extensibility (beta program)
CC4Teams leveraging Microsoft Teams Phone Extensibility (beta program) The customer service landscape is rapidly evolving, with AI-driven enhancements shaping how businesses handle interactions. Despite the benefits of Generative AI, many organizations still face challenges due to fragmented communication between UCaaS platforms like Microsoft Teams and CCaaS solutions. Businesses need a seamless telephony experience that ensures […]
Universal Air soars to new heights with CC4Teams
Flying high in record time: lightning-fast Integration of CC4Teams in just 10 Days Universal Air has built its reputation as an airline by prioritizing affordability, comfort, and world-class customer service. Setting high standards, the airline constantly raises the bar, ensuring passengers experience reliability and excellence at every stage of their journey. When Universal Air was […]
WhatsApp in CC4Teams: A Game-Changer for Omni-Channel Contact Centers
WhatsApp now in CC4Teams Businesses today need to keep up with how customers prefer to communicate. More people are shifting to digital-first communication, choosing messaging apps like WhatsApp, and expecting faster responses. CC4Teams is thrilled to announce that WhatsApp is now part of our Omni-Channel Customer Contact solution. This new feature helps contact centers offer […]
Breaking enterprise limitations with cloud communications
Country Road, AustraliaCC4Teams Distributor: Channel UC Breaking enterprise limitations with cloud communications Country Road Country Road is a household name in the Southern Hemisphere, with over 600 shopfronts and several head offices to manage. With such a vast network, the company’s communication requirements are significant. Therefore the need for a reliable and efficient contact center […]
CC4Teams’ Easy insights just got easier
CC4Teams’ Easy Insights just got even easier In the fast-paced Customer Contact analytics world, access to Actionable Insights is crucial. That’s where CC4Teams’ Easy Insights comes in – our cutting-edge chatbot powered by OpenAI is revolutionizing the way you interact with your Power BI reports. Here are just a few reasons why CC4Teams Easy Insight is a […]