A celebration of excellence! Join us as we shine a spotlight on the remarkable achievements of our outstanding partners. Below is just a glimpse into the dedication and innovation that have set them apart. Best performing Partner of the year – ChannelUC ChannelUC is named Best Performing Partner of the Year! Big cheers to…
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A recent survey by the Dutch television program Kassa provides insight into the customer service experiences of Dutch consumers. insights for elevating Customer Delight The outcome of the survey in the Netherlands serves as a valuable case study with broader implications for customer service in any country. While the specific findings are Dutch, the underlying…
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We are happy and proud to announce that CC4TEAMS EXTENDED is live! We shared the news with our business partners yesterday – now it is time to let the world know. CC4Teams Connected and Extended are available from today. No matter what your Contact Center needs are, we have the best Contact Center solution for you, Certified…
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Más IP Telecommunicaciones enters strategic partnership with CC4ALL Valencia, 17 October 2022 –Mas IP, focused on business communication services in Spain, is pleased to announce its partnership with CC4ALL. This new partnership adds an innovative solution that turns Microsoft Teams into an omni-channel Contact Center to their portfolio. CC4Teams allows companies to interact more efficiently…
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CONTACTCENTER4ALL achieves Microsoft certification for its feature-rich CC4Teams Customer Contact solution Microsoft certification confirms CC4Teams as a contact center solution that adds powerful Omni-Channel services to the Microsoft Teams platform CC4Teams is certified for the Extended Model, using Teams Graph APIs and Cloud Communication APIs for integration with Teams Teams users now have access to…
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CC4ALL receives the Information Security certificate ISO 27001 CC4ALL officially received the Information Security certificate ISO certification 27001 on May 1st, 2022. ISO certification is fundamental, especially concerning privacy legislation (GDPR). Therefore, the audit for these standards is repeated every year.CC4ALL successfully worked with Maarten Froberg, Security Consultant (Fröberg Business Consulting), to obtain the certification.CertiV performed the final audit. …
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Find out how to take your customer service to the next level at stand #4011 Simply offering a product or service is no longer enough. The focus rests on delivering an ‘experience’ and for organizations in the contact center space, this is now top of the agenda. If your customer experience (CX) offering feels a…
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Go digital to ensure business continuity in the contact center space Pandemic disruption no longer an excuse for poor customer service. “Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” Heard it before? So have your customers! A reliance on traditional phone systems and…
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Move on up… to the cloud: The COVID effect on contact center operationsSince the COVID-19 outbreak, remote working has become the new normal for businesses around the world. This has started the hunt by organizations for a new working model. Many are now under pressure to find a migration approach that allows business to carry…
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The post-COVID remote contact center: it takes more than a head set and a monitor! Long-term remote working requires dedicated solutions Building the remote contact center of the future. Business practices have been redefined during the COVID-19 pandemic, with entire organizations having to take operations remote almost overnight to ensure business could continue seemingly undisrupted.…
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