Contact Center benefits when Microsoft Teams meets CC4Teams
A Contact Center needs additional functionalities such as easy cold and warm transfer, call recording, historical and real-time reporting, wallboards, home workers, operator, and supervisor settings. These and many other features are added natively by CC4Teams.
Microsoft Teams is created with collaboration and communication in mind; CC4Teams adds features that allow contact centers to function fully.
| CC4Teams is the perfect addition We have created the perfect addition to your Microsoft Teams environment. All on the same screen that you are used to working with. Therefore, there is less additional training needed, no transition period, and an easy adoption process. Sounds easy? It is! Integrating both solutions allows for many new and efficient ways for Contact Center Agents to collaborate and improve performance. For instance, the ability to access the team’s complete knowledge base or use the Teams chat and conversate on topics between agents, even while on the phone with customers. The CC4Teams app is easy to use, easy to maintain and provides you easy insights. |
| CC4Teams reporting tools show you the way forward CC4Teams Power BI reporting empowers you and your company by visualizing results within seconds. Clear red and green indicators alert you to what has gone well and what needs attention. Steering your contact center operation has never been easier; CC4Teams Historical reports will help determine the way forward. |
Remco de Kramer from Microsoft will talk about Microsoft Teams’ advantages and trends and near-future developments and trends in the webinar.
Anne-Meine Gramsma from CC4ALL will discuss the benefits of adding CC4Teams to create a fully functioning Omni-Channel Contact Center and show this live on stage. Helmut Jansen from the Kampmann Group, who recently migrated to CC4Teams, will discuss the benefits from a customer’s perspective.
Remco and Anne-Meine will be talking with Helmut about introducing Microsoft and CC4Teams to the Kampmann Group, the initial transition period, and the benefits they reap. Working with CC4Teams has changed the daily routines at the Kampmann Group, and it has improved CX (Customer Satisfaction).
Product Marketing Manager
Modern Workplace
MICROSOFT
Microsoft Teams’ advantages and trends and near-future developments and trends.
Chief Commercial Officer
CC4ALL
Benefits of adding CC4Teams to create a fully functioning Omni-Channel Contact Center.
System Engineer
KAMPMANN GROUP
The customer’s perspective on using CC4Teams and the benefits this brings to the Kampmann Group.
LIVE FROM THE MICROSOFT STUDIO
