CCaS is role model for contact centre of the future Anne-Meine Gramsma, chief commercial officer at ContactCenter4All, discusses the case for shifting to cloud-based contact centre-as-a-service solutions Initially spurred on by the Covid-induced shift to remote work- ing, many companies are turning to cloud-based platforms such as Microsoft Teams for an easy-to-deploy, cost-effective solution.…
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Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” In recent months customers have become rightly frustrated with this response when trying to resolve a service problem or simply ask a question. Relying on a traditional phone system and customer goodwill is no longer…
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Although working from home was originally intended to be a stop-gap for many businesses during the pandemic, employers and employees alike are seeing the benefits. As Anne-Meine Gramsma, chief commercial officer at ContactCenter4ALL reports, Gartner predicts over 40% of all employees will continue remote working post-COVID and many businesses are seriously considering shifting suitable operations…
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As the ‘Covid effect’ continues to accelerate the transition to the cloud, businesses need to put in place a deployment or migration strategy to ensure business as usual. Anne-Meine Gramsma, chief commercial officer at ContactCenter4All, discusses the case for shifting to cloud-based collaborative solutions and why Teams is a strong candidate for supporting contact centre…
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