Advanced real-time reporting drives new levels of customer contact enablement And it’s made possible with new CC4Teams reporting features for all businesses Great customer experience (CX) is the order of the day for any service business – it now matters more than the product for 88% of consumers and business buyers. But how can…
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A celebration of excellence! Join us as we shine a spotlight on the remarkable achievements of our outstanding partners. Below is just a glimpse into the dedication and innovation that have set them apart. Best performing Partner of the year – ChannelUC ChannelUC is named Best Performing Partner of the Year! Big cheers to…
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Hello, London! Are you ready to experience our game-changing Customer Contact technology at Call and Contact Centre Expo 2023, held at London’s ExCel on November 29th and 30th? Experience how CC4Teams ensures Customer Contact Enablement. Whether you want to improve business intelligence or get serious about compliance, we’re showcasing how to make that possible at…
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A recent survey by the Dutch television program Kassa provides insight into the customer service experiences of Dutch consumers. insights for elevating Customer Delight The outcome of the survey in the Netherlands serves as a valuable case study with broader implications for customer service in any country. While the specific findings are Dutch, the underlying…
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Revolutionizing Customer Contact Enablement: Unleashing the Power of CC4Teams Extended “Your Contact Center Natively Integrated in Microsoft Teams” is a description that many providers use to describe their system. All providers are natively or fully integrated into Microsoft Teams, but are they? And what does that even mean? When is a contact center Natively Integrated…
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CONTACTCENTER4ALL entered the MT/sprout SaaS100 of 2023 We are thrilled and honored to be recognized as one of the Netherlands’ best-performing Software as a Service (SaaS) companies! 🌟Being acknowledged as one of the top 100 SaaS companies is a testament to our dedication to delivering innovative solutions and outstanding customer experiences. We strive to empower…
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CONTACTCENTER4ALL is named one of 2023’s top choices for native Microsoft Teams Contact Center solutions by UC Today. There’s a major expansion in Microsoft Teams adoption as many businesses have adapted to hybrid working. However, organizations realize various specific features are required to transform the Teams platform into a full-service hybrid contact center. CC4Teams allows agents…
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CONTACTCENTER4ALL’s Rob de Boer and Arjan van den Berg were invited to showcase CC4Teams extended to 420 global Microsoft Success Managers and CCaaS specialists during the Microsoft Partner Showcase. Rob and Arjan gave an interactive presentation and live demonstration of CC4Teams Extended, which was received by their audience with high interest and received positive feedback.…
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How CC4Teams powers seamless service delivery and innovation The vision: Citizen-centric approach In Autumn 2022, a major European capital city embarked on a mission to become a modern, citizen-centric metropolis. With a strong focus on meeting the diverse needs of its residents, businesses, and commuters, the city aimed to provide tailored products and services while…
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Reading, United Kingdom — 1st December 2022 — Nuvola Distribution Ltd, a leading Technology and Services Distributor that provides unified communications, network, data, WiFi, and audio-visual solutions from world-renowned technology vendors, announces a new Distribution Partnership. Nuvola will now distribute CONTACTCENTER4ALL, a global provider of Contact Centre solutions for Microsoft platforms and an official Microsoft Partner.…
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