Real-time reporting became more powerful, consistent, and even easier to use. With CC4ALL Real-Time Reporting V4.0, you can instantly monitor Agent, Voice, and Text activities, and now with the same structure, categories, and calculations as your historical reports. That means no more switching between mismatched dashboards or questioning if your numbers align. This isn’t just an…
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The pressure is real—customers expect more, and so do your teams: faster responses, consistent experiences, and fewer tools to juggle. If you’re feeling it, you’re not alone. Meet CC4Teams at Commsverse – See how AI is empowering Customer Contact Frictionless Customer Contact with AI & CC4Teams in Microsoft Teams Are you attending Commsverse this year? So are…
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CC4Teams: Support you can count on—no matter your size Unfortunately, Avaya has chosen to focus only on large customers moving forward, announcing they will no longer support public cloud contact centers with fewer than 200 seats. As a result, some businesses may find themselves without the support they deserve—but not with us. Whether you have 20…
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CC4Teams leveraging Microsoft Teams Phone Extensibility (beta program) The customer service landscape is rapidly evolving, with AI-driven enhancements shaping how businesses handle interactions. Despite the benefits of Generative AI, many organizations still face challenges due to fragmented communication between UCaaS platforms like Microsoft Teams and CCaaS solutions. Businesses need a seamless telephony experience that ensures…
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Flying high in record time: lightning-fast Integration of CC4Teams in just 10 Days Universal Air has built its reputation as a airline by prioritizing affordability, comfort, and world-class customer service. Setting high standards, the airline constantly raises the bar, ensuring passengers experience reliability and excellence at every stage of their journey.
WhatsApp now in CC4Teams Businesses today need to keep up with how customers prefer to communicate. More people are shifting to digital-first communication, choosing messaging apps like WhatsApp, and expecting faster responses. CC4Teams is thrilled to announce that WhatsApp is now part of our Omni-Channel Customer Contact solution. This new feature helps contact centers offer…
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Country Road, AustraliaCC4Teams Distributor: Channel UC Breaking enterprise limitations with cloud communications Country Road Country Road is a household name in the Southern Hemisphere, with over 600 shopfronts and several head offices to manage. With such a vast network, the company’s communication requirements are significant. Therefore the need for a reliable and efficient contact center…
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CC4Teams’ Easy Insights just got even easier In the fast-paced Customer Contact analytics world, access to Actionable Insights is crucial. That’s where CC4Teams’ Easy Insights comes in – our cutting-edge chatbot powered by OpenAI is revolutionizing the way you interact with your Power BI reports. Here are just a few reasons why CC4Teams Easy Insight is a…
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We are excited to announce an essential addition to our team at CC4ALL! Dan Horgan has joined us as Senior Partner Director, bringing a wealth of experience in international sales and management to drive the growth of our partner network and client base. Dan’s dynamic and strategic approach and proven expertise in fostering growth and…
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Revolutionize Customer Contact with CC4Teams: seamless integration, enhanced routing, and conversational IVR Introducing the revolutionary enhanced skill-based routing feature in our all-new CC4Teams client, where delighting your customers becomes as effortless as a walk in the park. CC4Teams takes a seamless approach to Customer Contact across our Omni-Channel client. We ensure customers can interact through multiple…
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