The contact center of the future has arrived: Lessons learned from our webinar with Microsoft
The contact center of the future has arrived: Lessons learned from our webinar with Microsoft We’ve all experienced the disruption caused over the past 18 months – and an underlying...
Going to Call and Contact Centre Expo, London, 16-17 November?
Find out why picking up the phone 9-5 is no longer enough As consumer expectations continue to rise, so do the pressures surrounding customer experience (CX) – and organizations are...
Contact Center benefits when Microsoft Teams meets CC4Teams
A Contact Center needs additional functionalities such as easy cold and warm transfer, call recording, historical and real-time reporting, wallboards, home workers, operator, and supervisor settings. These and many other...
140 years of Telephony in the Netherlands
From traditional telephony to CC4Teams This week it is 140 years ago that the first telephone conversation was established in the Netherlands. Although telephoning was very different in 1881 than...
Advanced contact center operations with Microsoft Teams and CC4ALL: Three key insights to be shared in our upcoming joint webinar
With Gartner analyst research revealing that customer experience (CX) is responsible for over two-thirds of customer loyalty, more than price and brand combined, it’s no wonder that businesses are feeling...