Transforming a European Capital: A citizen-centric revolution
How CC4Teams powers seamless service delivery and innovation The vision: Citizen-centric approach In Autumn 2022, a major European capital city embarked on a mission to become a modern, citizen-centric metropolis....
Showcasing the Contact Center of the Future at the Call and Contact Centre Expo 2022
CC4Teams is now available in the Connected and Extended model It’s that time of the year again – and no, we’re not talking about Christmas just yet! The Call and...
Smiles all around at CC4All’s Partner Days 2022
Smiles all around at CC4All’s Partner Days 2022 June 2022 It was certainly smiles all-around at this year’s CC4ALL Partner Days event. It was great to meet our Global Partner...
Log4j2 does not impact CC4ALL software
If you’re not a techie, like me, chances are you hadn’t heard of Log4j2…. until now, that is. Without being aware of it, it could very well be that you...
The contact center of the future has arrived: Lessons learned from our webinar with Microsoft
The contact center of the future has arrived: Lessons learned from our webinar with Microsoft We’ve all experienced the disruption caused over the past 18 months – and an underlying...
Going to Call and Contact Centre Expo, London, 16-17 November?
Find out why picking up the phone 9-5 is no longer enough As consumer expectations continue to rise, so do the pressures surrounding customer experience (CX) – and organizations are...
Contact Center benefits when Microsoft Teams meets CC4Teams
A Contact Center needs additional functionalities such as easy cold and warm transfer, call recording, historical and real-time reporting, wallboards, home workers, operator, and supervisor settings. These and many other...