Skype for Business – Overbodig of nog niet?
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CONTACTCENTER4ALL receives Microsoft Unify certification for CC4Teams
CC4Teams is certified for the Microsoft Unify integration model The Microsoft Teams Unify model enables a modern, AI-ready Customer Contact architecture within CC4Teams Certification confirms CC4Teams as a future-ready platform...
A Teams-Native Contact Centre supporting 180.000 Residents
Supporting high-demand public services with a stable and scalable solution Serving the community with care This UK public sector organisation provides essential services to more than 180,000 residents, supporting individuals...
Why Omni-Channel and Agent-Assist are defining the Future of CX
Customer behavior is shifting, and fast. Customer behavior is shifting, and fast. According to a recent Gartner survey, self-service and live chat are expected to overtake phone and email as...
LR Health & Beauty: Empowering a modern, flexible Contact Center
A seamless shift to smarter, more flexible customer service About LR Health & Beauty Under the motto “More quality for your life”, the LR Group, headquartered in Ahlen/Westphalia, successfully produces...
CC4Teams: Ready for Microsoft’s new Unify Model
CC4Teams: Ready for Microsoft’s new Unify Model One platform. One experience. One purpose. As Microsoft rolls out its new Unify integration model, we are proud to share that CC4Teams can...
Remmers: legacy built on quality, evolved through smarter CX
Future-ready CX, Remmers’ strategic move to intelligent telephony. About the Remmers Group With over 70 years of innovation, Remmers Group is a European leader in high-quality building chemical products, wood...