- CC4Teams is certified for the Microsoft Unify integration model
- The Microsoft Teams Unify model enables a modern, AI-ready Customer Contact architecture within CC4Teams
- Certification confirms CC4Teams as a future-ready platform for Omni-Channel and AI-driven customer contact
26 March 2026– CONTACTCENTER4ALL, a global provider of Customer Contact solutions for Microsoft platforms, today announced that CC4Teams has officially received Microsoft Unify certification. With this certification, CONTACTCENTER4ALL confirms its position as an early adopter of Microsoft’s next-generation integration model for Customer Contact in Microsoft Teams
The Unify integration model introduces a simplified and more powerful architecture, designed to support advanced Omni-Channel and AI-driven call center capabilities. CC4Teams supports this Unify model natively, allowing organizations to run customer interactions directly within Microsoft Teams while benefiting from greater flexibility, scalability, and innovation speed.
CC4Teams running on the Unify model enables organizations to use Microsoft Teams as a modern Customer Contact platform without complex migrations. Existing CC4Teams customers can switch to Unify or run the Extend model and the Unify model side by side, keeping all queues, flows, and configurations intact. This allows organizations to adopt new channels and capabilities at their own pace while maintaining business continuity.
The first channel available on CC4Teams with the Unify model is WebChat, which allows seamless escalation from a WebChat to a Video Call, received directly in CC4Teams within Microsoft Teams. Additional channels will follow. The Unify architecture also lays the foundation for advanced AI-powered capabilities, including CC4Teams AI Agents, real-time assistance and automation, which will be introduced in upcoming releases.
“As Microsoft evolves the Teams platform, Unify marks a major step forward for Customer Contact, The certification validates the real-world expertise behind CC4Teams and gives organizations a simpler architecture, faster innovation, and a clear path toward AI-driven Customer Contact, without disruption to their existing operations. CC4Teams removes technical barriers so customers can focus on delivering better experiences, not managing complexity.”
Microsoft’s Unify model is designed to support next-generation Customer Contact scenarios, including deeper AI integration, improved channel orchestration, and easier expansion across digital and voice channels. CONTACTCENTER4ALL is ready to support organizations as these capabilities become available within the Microsoft ecosystem.
About CONTACTCENTER4ALL
CONTACTCENTER4ALL is a global provider of Microsoft-certified Customer Contact solutions. We help organizations simplify Customer Contact and deliver better conversations across all channels.
Our flagship solution, CC4Teams, transforms Microsoft Teams into a true Omni-Channel, AI-powered Contact Center. Voice, digital channels, and AI-driven automation come together in one intuitive platform, giving agents full context and control across the Customer Journey.
Natively developed for and certified by Microsoft, CC4Teams is trusted by organizations worldwide to reduce complexity, respond faster, and deliver consistent, high-quality customer experiences in real time.
