Teams integration | Omni-Channel | Agent, Operator, Supervisor | “drag & drop” IVR | Intuitive Client | Easy to manage & control
CRM intergration | Omni-Channel | Agent, Operator, Supervisor | “drag & drop” IVR | Intuitive Client | Easy to manage & control
Skype for Business integrated | Omni-Channel | Agent, Operator, Supervisor | “drag & drop” IVR | Intuitive Client | Easy to manage & control
Work wherever you please
With CC4ALL your Contact Center is wherever you want it to be!
Picking up the phone from 9 to 5 just isn’t enough anymore. You need to respond to your customers’ channels of choice, any time of the day.
Just add CC4ALL to Microsoft Teams, Microsoft Dynamics or Microsoft Skype for Business, and you are ready for the future.
Give your Contact Center some space! All you need is WiFi and Microsoft Office 365, and your Contact Center Agents can work wherever they need to. No boundaries, use your browser as a phone. Simply plug in your headset and start working!
Your customer can connect with you on any channel and your system will recognise that customer, and route them to the best agent.
Microsoft native integration
Features you want to add
CC4ALL is ready for the future. Our solutions can integrate with CRM, we connect remote workers, our Voice Analytics enable you to analyze your customers emotions and we can monitor Social Channels as well.
If, like most organizations, you work with Microsoft UC, your teams are working efficient and colaborating seamlesly. But when it comes to Contact Center features, you need a seperate system. NOT WITH CC4ALL.
Our native integration with Microsoft Teams, Dynamics and Skype for Business give you all the extra features you need, and all from the same screen.
Some of the main features we add to Teams, Dynamics, Skype for Business:
Real-time and historical reporting
Don’t just take our word for it – here’s what our customers say:
“Organizations with a strong focus on development, who employ people that are healthy and love working there and with enough confidence for trial and error, create movement.
IT Manager, Perspectief
“For us, CC4Skype is the glue between Skype for Business and our application layer”.
Head of IT, Smart Profile
“We strongly believe that Customer Contact needs to be organized in the best possible way, thats why Nextel, one of Belgiums largest integrators, choose CC4ALL”
CCO, Nextel Belgium
Customer Experience On The Rise
Our Omni-Channel Customer Contact Solution is certified by Microsoft and natively integrated in Teams, Dynamics or Skype for Business. All features are managed in one tool and accessible in one client. The addition of extended Web Chat and Social Media features make CC4ALL the most complete, versatile, and flexible Omni-Channel Solution in the Microsoft UC Customer Contact market today.Demo request