CC4TEAMS
It all comes together with CC4Teams
A great customer contact strategy offers multiple ways to connect.
Voice, Email, and WhatsApp each serve a unique purpose, ensuring customers get the right support at the right time.
Voice – Essential for urgent or complex issues. A phone call provides real-time support, builds trust, and allows for more in-depth problem-solving.
Email – Best for formal, detailed, and non-urgent communication. It keeps a clear record, allows attachments, and gives customers the flexibility to respond at their convenience.
WhatsApp – Ideal for fast, casual, and mobile-friendly conversations. It enables quick questions, real-time updates, and rich media sharing, keeping interactions smooth and personal.
First-time-right call routing
Real-time and historical reporting
Cherry picking
Email summary
Supervisor and Operator functionality
Self Service Admin Center
Call recording
Real-Time wall boards
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The power of Voice, WhatsApp, & Email in
Customer Contact
Bring all your communication channels into one system for a seamless experience.
Email, WhatsApp, and voice are essential channels in an omni-channel customer contact strategy, each offering unique benefits. Email provides customers with a reliable and professional way to communicate, allowing for detailed messages, attachments, and a clear record of interactions. WhatsApp enables instant, informal, and convenient communication, making it perfect for quick questions and real-time updates. Meanwhile, voice remains crucial for urgent or complex issues, offering direct human interaction when needed. By integrating these channels seamlessly, businesses ensure customers can choose their preferred way to connect while maintaining a consistent and efficient experience.
Voice Channel in CC4Teams
Voice: The human touch for
urgent & complex needs
While digital channels are growing, voice remains irreplaceable for:
Urgent or high-priority Issues – when a customer needs immediate help, a phone call ensures real-time problem resolution.
Emotional Connection – Voice communication builds trust and empathy, which is essential for sensitive or high-stakes conversations.
Complex Problem-Solving – Some issues require back-and-forth discussion, which is more effective via voice than text-based channels.
Email: The backbone of formal & detailed communication
Email remains an essential channel in customer contact, offering flexibility, reliability, and professionalism. It allows customers to communicate conveniently, providing a written record for reference and enabling detailed, structured inquiries with attachments. Unlike real-time channels, Email supports asynchronous communication, allowing customers to continue their day while awaiting a response.
Summerize email with AI in CC4Teams
With AI-powered email summarization, agents save valuable time by instantly understanding the context of incoming emails through concise summaries. This boosts efficiency, reduces response times, and enhances customer satisfaction—all while keeping communication streamlined within the Teams environment.
WhatsApp Channel in CC4Teams
WhatsApp: Instant, Conversational & Engaging
With billions of users worldwide, WhatsApp has become a preferred customer service channel for instant, casual, and mobile-friendly interactions.
WhatsApp in Customer Contact benefits include:
Speed & Accessibility – Customers can send quick questions and receive fast replies without logging into a separate platform.
Personalized & Interactive – Businesses can use rich media (images, videos, voice messages) to enhance engagement.
Mobile-First Approach – As people rely on smartphones for communication, WhatsApp ensures businesses are right where customers are.
We simplify Customer Contact
Reduce friction
and elevate Customer Delight with
CC4Teams
Slash wait times with our call flows, directing callers straight to the best-suited, available agents. Leverage the power of CC4Teams, tapping into the advanced capabilities of Azure Communication Services seamlessly integrated.
Trusted by Industy leaders
Certifications
CC4Teams is Certified as Extended Contact Center Solution for Microsoft Teams.
Holds the Information Security ISO certification 27001 and reached Microsost Saas Apps Security and compliance