Voice Channel
Streamline voice interactions with CC4Teams, providing agents with real-time insights for quicker, personalized support.
Email Channel
Centralize email management and boost agent efficiency with CC4Teams. AI summaries speed up responses, ensuring faster service.
WhatsApp Channel
Engage customers on WhatsApp effortlessly, with seamless conversation management and quick response capabilities.
We simplify customer contact
so you can focus on what matters:
delivering real service in real-time.
CC4Teams demo on-demandCC4Teams brings the power of AI to Customer Contact, turning every interaction into a smarter one
Smooth. Smart. Seamless.
Every interaction made easier, faster, and more personal
AI does the thinking
It listens, learns, and assists, guiding agents with live suggestions, generating instant summaries, and routing customers to the right place the first time
AI handles the routine so agents can focus on the remarkable; building real connections that make every customer feel valued
Omni-Channel in CC4Teams
A successful customer contact strategy isn’t about offering just one channel, it’s about providing the right mix of channels that meet customers’ needs at every stage of their journey. By integrating Voice, WhatsApp, & Email, businesses create a seamless and efficient experience, ensuring customers can engage in the way that suits them best.
Conversations can move seamlessly between WhatsApp, Email, and Voice without losing context. Businesses handle requests more efficiently, improving response times and satisfaction. By integrating an Omni-Channel approach, businesses create a flexible, customer-friendly, and efficient contact experience.
The Power of Voice, WhatsApp, & Email in Omni-Channel Customer Contact
CC4Teams Voice Channel
The human touch for urgent & complex needs
Voice remains essential for urgent issues, providing instant support when it matters most. It builds trust and empathy through emotional connection and enables faster resolution for complex problems through real-time discussion.
Some Ai features in CC4Teams voice channel
– Voice IVR
– Voice transcription
– AI queue redirection
– Transcription summarization
– Custom variable fields
CC4Teams Email Channel
The backbone of formal & detailed communication
Email is natively integrated in CC4Teams. Email remains one of the most crucial customer contact channels, especially for structured, detailed, and non-urgent inquiries.
Some AI features in CC4Teams Email Channel
– Auto reply through templates – Email summarization
– AI suggested answers. – Custom variable fields
– AI queue redirection – Email signatures with branding
CC4Teams WhatsApp Channel
Instant, Conversational & Personal
WhatsApp Business is natively integrated in CC4Teams
With billions of users worldwide, WhatsApp has become a prefered customer service channel for instant, casual, and mobile-friendly interactions.
Some Ai features in CC4Teams WhatsApp Channel
– AI Summary
– Interaction notes
– Customer history
– Interaction blending
Don’t just take our word for it
Discover how CC4Teams has empowered businesses to achieve Customer Delight. Explore real-world examples that showcase the transformative impact of Customer Contact Enablement.
Flying high in record time: lightning-fast Integration of CC4Teams in just 10 Days
Breaking enterprise limitations with cloud communications
Transforming a European Capital: A citizen-centric revolution
Giving management the tools needed to run a successful business
FREE LIVE DEMO
Request a free live demo today. We will gladly show you how our contact center solutions make
it easy to improve customer experience.
Reduce Friction
Focus on ease of use and empower your team
Equip agents with the necessary tools and resources to provide exceptional service. From knowledge bases and FAQs to canned responses and automation. Skilled-base routing streamlines processes and reduces the effort required to handle customer queries. CC4Teams offers real-time insights and analytics, enabling managers to monitor performance, identify trends, and make data-driven decisions.
Our latest news
Remmers: legacy built on quality, evolved through smarter CX
Future-ready CX, Remmers’ strategic move to intelligent telephony. About the Remmers Group With over 70 years of innovation, Remmers Group is a European leader in high-quality building chemical products, wood[…]
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CC4Teams: Ready for Microsoft’s new Unify Model
One platform. One experience. One purpose. As Microsoft rolls out its new Unify integration model, we are proud to share that CC4Teams can already be demonstrated on Unify, with Microsoft[…]
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CC4ALL and ORdigiNAL strengthen CC4Teams presence in the USA
Building on years of success in The Netherlands, CC4ALL and ORdigiNAL are now joining forces to accelerate CC4Teams adoption across the United States. Vianen, The Netherlands, Sept 16th 2025, CC4ALL,[…]
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Certifications
CC4Teams is Certified as Extended Contact Center Solution for Microsoft Teams Information Security ISO certification 27001 and reached Microsoft Saas Apps Security and compliance.
