The Insights are endless

CC4Teams integrates Microsoft Power BI natively, which lets you access real-time information to identify trends right away on all channels.

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Engage with your customers like never before!

What could be more efficient for your sales teams than to place their outbound calls directly from Microsoft Dynamics or Salesforce?

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Contact Center solutions; that is what we do!

So we know, like no other, that integrating natively with Microsoft is what your
customer contact team needs.

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Native Microsoft Teams

CC4Teams is natively integrated with Microsoft and works in your trusted Microsoft Teams environment. Same screen, same solution, with many added features that turn Teams into a Contact Center.

Real-Time Reporting

Natively reporting is available to create, schedule, and view historical reports. Show real-time information on wall- or dashboards and set KPI thresholds, with notifications with Real-Time reporting.

Full Omni-Channel Saas Solution

CC4Teams is a full Omni-Channel contact center solution available as SaaS. Your customers can communicate with you through the channel of their choice: telephone, Web Chat, Socials, Email or WhatsApp.

Native integration

If, like most organizations, you work with Microsoft UC, your teams are working efficient and colaborating seamlesly. But when it comes to Contact Center features, you need a seperate system. NOT WITH CC4ALL.

Our native integration with Microsoft Teams, Dynamics and Skype for Business give you all the extra features you need, and all from the same screen.

Some of the main features we add to Teams, Dynamics, Skype for Business:
Graphical IVR
Skillbased routing
Call transfer
Call recording
Reporting
Wallboards
CRM integration

The future is remote

CC4ALL helps organizations transform home working into remote contact centers.

Picking up the phone from 9 to 5 just isn’t enough anymore. You need to respond to your customers’ channels of choice, any time of the day.
Just add CC4Teams to Microsoft Teams, and you are ready for the future.
Your Contact Center can be anywhere you want it to be, work from home or the office, it doesn’t matter.

All you need is a laptop, Internet connectivity, Microsoft Office 365, and your Contact Center Agents can work wherever they want or need to. No boundaries; use your browser as a phone. Just plug in your headset and start working!

CC4Teams is a full Omni-Channel Solution.
Your customers can connect with you through any channel. CC4Teams smart routing will connect them to the best available agent.

Omni-Channel SaaS solution

Native Microsoft Teams

CC4ALL is easy to customize to your needs, and your Contact Center is ready to go in a matter of days! The classic Contact Center dilemma, customize, or smooth and fast implementation, is a thing of the past.
Our Microsoft Teams native contact center solution connects phone, email, chat, and socials through one easy-to-use client.
Everything you need is available in one screen.

FREE LIVE DEMO

Request a free live demo today. We will gladly show you how our contact center solutions make
it easy to improve customer experience.

DEMO REQUEST

CC4Teams is fully Microsoft Teams native

Same easy-on-the-eyes design

Focus on what’s important. No distractions and no clutter only the features and functions you need. This will allow you to collaborate and work as effient as possible.

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Reference Cases

Don’t just take our word for it – here’s what our customers say:

“Organizations with a strong focus on development, who employ people that are healthy and love working there and with enough confidence for trial and error, create movement.

cropped-Schermafbeelding-2020-01-10-om-16.50.52.png

André Wijnholds

IT Manager, Perspectief

“For us, CC4Skype is the glue between Skype for Business and our application layer”.

Timo Hoogendorp

Head of IT, Smart Profile

“We strongly believe that Customer Contact needs to be organized in the best possible way, thats why Nextel, one of Belgiums largest integrators, choose CC4ALL”

Bert Ceuppens

CCO, Nextel Belgium

Customer Experience On The Rise

Our Omni-Channel Customer Contact Solution is certified by Microsoft and natively integrated in Teams, Dynamics or Skype for Business. All features are managed in one tool and accessible in one client. The addition of extended Web Chat and Social Media features make CC4ALL the most complete, versatile, and flexible Omni-Channel Solution in the Microsoft UC Customer Contact market today.

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Latest News

ContactCenter4ALL achieves Microsoft certification for its feature-rich CC4Teams contact center solution

ContactCenter4ALL achieves Microsoft certification for its feature-rich CC4Teams contact center solution Microsoft certification confirms CC4Teams as a contact center solution that adds powerful omnichannel services to the Microsoft Teams platform[…]

Smiles all around at CC4All’s Partner Days 2022

Smiles all around at CC4All’s Partner Days 2022 June 2022 It was certainly smiles all-around at this year’s CC4ALL Partner Days event. It was great to meet our Global Partner[…]

CC4ALL receives the Information Security certificate ISO 27001

CC4ALL receives the Information Security certificate ISO 27001 CC4ALL officially received the Information Security certificate ISO certification 27001 on May 1st, 2022. ISO certification is fundamental, especially concerning privacy legislation (GDPR).[…]

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Certifications

CC4Teams is Certified as Extended Contact Center Solution for Microsoft Teams
Information Security ISO certification 27001 and Certified for Skype for Business.