Native integration via Extended Model or Connected model

If, like most organizations, you work with Microsoft UC, your teams work efficiently and collaborate seamlessly. But you need a separate system when it comes to Contact Center features. NOT WITH CC4Teams.  

CC4Teams Extended is built exclusively for Teams using the newest Cloud Communications Graph APIs and, therefore, truly is fully integrated.

Our native integration with Microsoft Teams gives you all the extra features you need from the same screen.

Some features we add to CC4Teams:
Graphical IVR
Skill-based routing
Compliance call recording
Reporting on all users
Wallboards
300+ integrations

The future is remote

CC4ALL helps organizations transform home working into remote contact centers.

Picking up the phone from 9 to 5 just isn’t enough anymore. You need to respond to your customers’ channels of choice at any time of the day.
Just add CC4Teams to Microsoft Teams, and you are ready for the future.
Your Contact Center can be anywhere you want it to be, work from home or the office; it doesn’t matter.

All you need is a laptop, Internet connectivity, and Microsoft Office 365, and your Contact Center Agents can work wherever they want or need to. No boundaries; use your browser as a phone. Just plug in your headset and start working!

CC4Teams is a complete Omni-Channel Solution.
Your customers can connect with you through the channel of their choice, be it phone, e-mail, web chat, or WhatsApp. CC4Teams skill-based routing will connect them to the best available agent – First time right.