Call Center Software
Boost Performance & Customer Satisfaction
The All-in-One Call Center Software That Drives Performance & Customer Satisfaction. Empower your call center with our user-friendly, scalable solution. Streamline your operations and enhance customer experience today.
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Engage with Your Customers Like Never Before with Advanced Call Center Software
Contact Center solutions; that is what we do! With seamless integration into Microsoft Teams and other leading CRM platforms, your sales team gains instant access to all the information they need—right from a single, intuitive screen. This enables faster, more personalized interactions, helping you boost both productivity and customer satisfaction.
Have a sneek peak at the all new CC4Teams client.
Key Features
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Automated Call Distribution (ACD)
Ensure customers are directed to the right agent every time.
Interactive Voice Response (IVR)
Improve call routing and self-service options.
Call Recording
Record and store calls securely for training and compliance.
Performance Dashboards
Customizable metrics for team optimization.
Certifications
CC4Teams is Certified as Extended Contact Center Solution for Microsoft Teams, Information Security ISO certification 27001 and reached Microsost Saas Apps Security and compliance
Certified for Microsoft Teams Extended
ISO 27001
Information Security
Microsost Saas Apps Security and compliance
Transform Your Customer Engagement
Microsoft Teams meets CC4Teams
A new tool but with a familiar experience
CC4ALL originally started as a native Skype for Business solution. However, with Microsoft’s evolving focus on Teams, SfB is gradually taking a backseat, allowing Teams to take center stage. Teams revolutionize collaboration and communication, becoming second nature to all teams.
Recognizing its immense power, CC4ALL developed CC4Teams Extended – a solution that equips your organization with various advanced tools to communicate and collaborate.
Experience the power of CC4Teams Extended, and transform how your contact center operates in the era of Teams collaboration.
Empower every contact to customer delight
Experience the power of simplicity with CC4Teams. Say goodbye to unnecessary friction and embrace a customer contact solution that streamlines your operations effortlessly.
CC4ALL helps organizations transform home working into remote contact centers
With our innovative solutions, we make it easy for teams to stay connected and productive, no matter where they are. By leveraging advanced technology and seamless integrations, we ensure your (remote) contact center operates as efficiently as an on-site team. Experience the power of flexibility and superior customer support with CC4ALL.
The benefits of CC4Teams
Customer Contact
CC4Teams is built with collaboration and communication in mind. CC4Teams adds functionality that a Contact Center agent needs. Together this allows for many new and efficient ways for your Contact Center teams and groups to collaborate and improve performance, by, for instance, the ability to access the team’s complete knowledge base, or use the Teams chat and conversate on topics between agents. All of the agents’ conversations with team members remain available in one place for fast reference. Finding the right answers fast maximizes agent efficiency.
First-time-right call routing
Real-time and historical reporting
Cherry picking
Power BI reports with OpenAI
Supervisor and Operator functionality
One screen for all
PCI compliant call recoding
Real-Time wall boards
CONTACTCENTER4TEAMS
What Our Clients Say
Our call center software has transformed the operations of businesses across various industries. From improved customer satisfaction to enhanced team productivity, our clients are achieving impressive results. Here are just a few success stories:
Breaking enterprise limitations with cloud communications
Country Road improved communication and customer satisfaction with CC4Teams. The cloud solution offers PCI-compliant call recording, real-time analytics, and advanced dashboards, fully integrated into Microsoft Teams.
Transforming a European Capital: A citizen-centric revolution
A European capital transformed its services with CC4Teams. Omni-channel integration and citizen-centric services enhanced efficiency and accessibility, supported by a modern Customer Contact Center
Giving management the tools needed to run a successful business
Imparts upgraded its telephony with CC4Teams, integrated into Microsoft Teams. Advanced tools improved call management, reporting, and customer service, backed by quick implementation and strong Channel UC support.
