Why Omni-Channel and Agent-Assist are defining the Future of CX
Customer behavior is shifting, and fast. Customer behavior is shifting, and fast. According to a recent Gartner survey, self-service and live chat are expected to overtake phone and email as the preferred support channels for customers by 2027. That means organizations that haven’t modernized their support strategies risk falling behind. But there’s a catch. Self-service […]
We are very happy to welcome Elisabetta Protto as our Account Manager Partner & Customer Relations
We are very happy to welcome Elisabetta Protto as our Account Manager Partner & Customer Relations. With more than eight years of experience in growing multilingual SaaS businesses and building international partnerships, she brings a strong understanding of how to connect people, markets, and technology. This experience directly supports her role, where trusted relationships with partners and customers are at the heart of […]
LR Health & Beauty: Empowering a modern, flexible Contact Center
A seamless shift to smarter, more flexible customer service About LR Health & Beauty Under the motto “More quality for your life”, the LR Group, headquartered in Ahlen/Westphalia, successfully produces and distributes various high-quality nutritional supplements and cosmetic products in 32 countries. As an attractive Social Commerce Company, LR supports personal exchange within its community through […]