CONTACTCENTER4ALL receives Microsoft Unify certification for CC4Teams
CC4Teams is certified for the Microsoft Unify integration model The Microsoft Teams Unify model enables a modern, AI-ready Customer Contact architecture within CC4Teams Certification confirms CC4Teams as a future-ready platform for Omni-Channel and AI-driven customer contact 26 March 2026– CONTACTCENTER4ALL, a global provider of Customer Contact solutions for Microsoft platforms, today announced that CC4Teams has officially […]
A Teams-Native Contact Centre supporting over 160.000 Residents
Supporting high-demand public services with a stable and scalable solution Serving the community with care This UK public sector organisation provides essential services to more than 160,000 residents, supporting individuals and families at every stage of life, from social care and housing to community services and local operations. To deliver accessible, efficient, and reliable citizen […]
Why Omni-Channel and Agent-Assist are defining the Future of CX
Customer behavior is shifting, and fast. Customer behavior is shifting, and fast. According to a recent Gartner survey, self-service and live chat are expected to overtake phone and email as the preferred support channels for customers by 2027. That means organizations that haven’t modernized their support strategies risk falling behind. But there’s a catch. Self-service […]
LR Health & Beauty: Empowering a modern, flexible Contact Center
A seamless shift to smarter, more flexible customer service About LR Health & Beauty Under the motto “More quality for your life”, the LR Group, headquartered in Ahlen/Westphalia, successfully produces and distributes various high-quality nutritional supplements and cosmetic products in 32 countries. As an attractive Social Commerce Company, LR supports personal exchange within its community through […]
We are very happy to welcome Elisabetta Protto as our Account Manager Partner & Customer Relations
We are very happy to welcome Elisabetta Protto as our Account Manager Partner & Customer Relations. With more than eight years of experience in growing multilingual SaaS businesses and building international partnerships, she brings a strong understanding of how to connect people, markets, and technology. This experience directly supports her role, where trusted relationships with partners and customers are at the heart of […]