CC4Teams: Ready for Microsoft’s new Unify Model
CC4Teams: Ready for Microsoft’s new Unify Model One platform. One experience. One purpose. As Microsoft rolls out its new Unify integration model, we are proud to share that CC4Teams can already be demonstrated on Unify, with Microsoft certification in progress. Unify represents a significant step forward for the Teams ecosystem. It brings tighter integration, improved […]
Remmers: legacy built on quality, evolved through smarter CX
Future-ready CX, Remmers’ strategic move to intelligent telephony. About the Remmers Group With over 70 years of innovation, Remmers Group is a European leader in high-quality building chemical products, wood paints, and coatings. Operating in Germany and 18 other countries, their mission is quality, sustainability, and continuous improvement, from the ground to the roof. The Challenge: evolving […]
CC4ALL and ORdigiNAL strengthen CC4Teams presence in the USA
Building on years of success in The Netherlands, CC4ALL and ORdigiNAL are now joining forces to accelerate CC4Teams adoption across the United States. Vianen, The Netherlands, Sept 16th 2025, CC4ALL, proprietary developer of the Microsoft-certified CC4Teams Customer Contact Solution, today announced a distribution agreement with ORdigiNAL to support expansion into the United States market. The companies have […]
CC4Teams Real-Time Reporting V4.0: Faster Insights, smarter dashboards, sharper decisions
Real-time reporting became more powerful, consistent, and even easier to use. With CC4ALL Real-Time Reporting V4.0, you can instantly monitor Agent, Voice, and Text activities, and now with the same structure, categories, and calculations as your historical reports. That means no more switching between mismatched dashboards or questioning if your numbers align. This isn’t just an […]
Frictionless Customer Contact with AI & CC4Teams in Microsoft Teams
The pressure is real—customers expect more, and so do your teams: faster responses, consistent experiences, and fewer tools to juggle. If you’re feeling it, you’re not alone. Meet CC4Teams at Commsverse – See how AI is empowering Customer Contact Frictionless Customer Contact with AI & CC4Teams in Microsoft Teams Are you attending Commsverse this year? So are […]
At CC4Teams, every customer matters—no matter your size (unlike Avaya)
CC4Teams: Support you can count on—no matter your size Unfortunately, Avaya has chosen to focus only on large customers moving forward, announcing they will no longer support public cloud contact centers with fewer than 200 seats. As a result, some businesses may find themselves without the support they deserve—but not with us. Whether you have 20 […]
CC4Teams leveraging Microsoft Teams Phone Extensibility (beta program)
CC4Teams leveraging Microsoft Teams Phone Extensibility (beta program) The customer service landscape is rapidly evolving, with AI-driven enhancements shaping how businesses handle interactions. Despite the benefits of Generative AI, many organizations still face challenges due to fragmented communication between UCaaS platforms like Microsoft Teams and CCaaS solutions. Businesses need a seamless telephony experience that ensures […]
Universal Air soars to new heights with CC4Teams
Flying high in record time: lightning-fast Integration of CC4Teams in just 10 Days Universal Air has built its reputation as an airline by prioritizing affordability, comfort, and world-class customer service. Setting high standards, the airline constantly raises the bar, ensuring passengers experience reliability and excellence at every stage of their journey. When Universal Air was […]
WhatsApp in CC4Teams: A Game-Changer for Omni-Channel Contact Centers
WhatsApp now in CC4Teams Businesses today need to keep up with how customers prefer to communicate. More people are shifting to digital-first communication, choosing messaging apps like WhatsApp, and expecting faster responses. CC4Teams is thrilled to announce that WhatsApp is now part of our Omni-Channel Customer Contact solution. This new feature helps contact centers offer […]
Breaking enterprise limitations with cloud communications
Country Road, AustraliaCC4Teams Distributor: Channel UC Breaking enterprise limitations with cloud communications Country Road Country Road is a household name in the Southern Hemisphere, with over 600 shopfronts and several head offices to manage. With such a vast network, the company’s communication requirements are significant. Therefore the need for a reliable and efficient contact center […]