Microsoft Teams meets CC4Teams
CC4Teams enhances Microsoft Teams with features and add additional functionality to use Teams as a Contact Center solution. We add features such as cold and warm transfer, call-recording, IVR, operator attendant, historical and real-time reporting (integrates with Microsoft PowerBi), wallboards, home workers and many more. The intuitive CC4Teams user interface, designed for Microsoft teams, offers the same user experience you’re accustomed to with the CC4Skype client. Your Contact Center agents will learn to use the software in no-time.
Our Contact Center software is designed in close collaboration with people who actually use it. The user interface is easy to use and easy to manage. This translates into a boost in your Contact Center productivity.
The benefits of a Teams Contact Center
CC4Teams is built with collaboration and communication in mind. CC4Teams adds functionality that a Contact Center agent needs. Together this allows for many new and efficient ways for your Contact Center teams and groups to collaborate and improve performance, by, for instance, the ability to access the team’s complete knowledge base, or use the Teams chat and conversate on topics between agents. All of the agents’ conversations with team members remain available in one place for fast reference. Finding the right answers fast maximizes agent efficiency.
A new tool but with a familiar experience.
CC4ALL originally started as a native Skype for Business solution. Microsoft evolved, and SfB is slowly moving to the background, leaving the spotlight to Teams. Teams make collaboration and communication a second nature to all teams.
CC4ALL recognizes the power this will give to your teams. And so we developed CC4Teams. To provide your Contact Center agents with even more tools to communicate and collaborate like a pro! And of course, when you are ready to make the switch from SfB to Teams, we make sure that this transition is effortless and smooth.
Many integrations, all in the same screen
There are so many integrations possible its mind-boggling.
Pull up a webpage directly on a team page or any Office 365 applications, Word, Excel, OneNote, PowerPoint…
Show historical or real-time reports or build even more powerful PowerBi reports — anything your agents need to be even more productive and confident. The Contact Center of the future is here now.
Engage with your customers like never before!
Contact Center solutions; that is what we do! So we know like no other that integrating directly with Microsoft Dynamics (or any other CRM for that matter) and accessing all available information instantly, and in one screen, is what your sales team needs.
CC4Dynamics offers one screen that allows agents to pull-up any information they need, right there. No more opening new tabs, losing time and information, and what’s worse, losing customers.
The most sophisticated Contact Center features, intuitively, and ready to work with within no-time. It will not only reduce call handling time significantly, but it will also increase customer satisfaction. Insights in outcomes with reports (standard or Microsoft PowerBi) will make Contact Center management also a walk in the park.
Increase your control, lower your workload. Try it now!
CC4Dynamics allows control over customer experience as it provides the tooling you need to keep track of, respond to, and report on all your customer interactions. Store recordings for easy access, update data as you work, and wrap-up faster.
Our Omni-Channel Customer Contact Solution is certified by Microsoft and is natively integrated with Skype for Business. All features are managed from one central administration tool and one client. The addition of extended Web Chat and Social Media features, make CC4Skype the most complete, versatile and flexible Omni-Channel Solution in the Skype for Business Customer Contact market today.Show me how CC4ALL works!
CC4Skype does not only enable the enhancement and streamlining of customer communications with Skype for Business, but it’s also impressively intuitive. That’s because we have built our solution natively to Microsoft Skype for Business. CC4Skype extends the functionality of Skype for Business, with Contact Center features, offering the best of both worlds.
What if smart client communication were possible
We add Contact Center features like skilled based routing, CRM integration, warm transfer, graphical call flow, opperator attendant and reporting to Teams, Dynamis and Skype for Business.
ContactCenter4Teams ContactCenter4Dynamics ContactCenter4Skype