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Microsoft UC Customer Contact Solutions

Move on up… to the cloud: The COVID effect on contact center operations

Since the COVID-19 outbreak, remote working has become the new normal for businesses around the world. This has started the hunt by organizations for a new working model. Many are now under pressure to find a migration approach that allows business to carry on as usual, without incurring heavy costs in the process. Recent analyst research shows…
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The future is remote – Join our homeworking webinar with our Business Partner Actis

These are turbulent times; as the world is facing an unprecedented outbreak of the coronavirus, we realize more than ever how important it is to be and remain reachable. Homeworking has gone from a short-term solution to a long-term prospect in a matter of months. Employers and employees alike are starting to see the benefits…
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Building the remote contact center of the future

The post-COVID remote contact center: it takes more than a head set and a monitor!    Long-term remote working requires dedicated solutions Business practices have been redefined during the COVID-19 pandemic, with entire organizations having to take operations remote almost overnight to ensure business could continue seemingly undisrupted. For sectors such as customer service, this…
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The future is remote: How CC4ALL helps organizations transform home working into remote contact centers

Home working has gone from a short-term solution to a long-term prospect in a matter of months. Employers and employees alike are starting to see the benefits of this new working environment and many businesses are seriously considering shifting suitable operations to 24×7 remote working – out with the ‘traditional’ office-based work and in with…
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Join Actis France and CONTACTCENTER4ALL for their CC4Teams introduction webinar

Join Actis France and CONTACTCENTER4ALL for their CC4Teams introduction webinar. The increasing demand for CC4Teams is not only due to the large group of satisfied users and partners. Companies say goodbye to Skype for Business and of course, join MS Teams. CONTACTCENTER4ALL supports its customers in the migrations with a good plan so that it…
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NASHUA COMMUNICATIONS PARTNER IN SOUTH AFRICA

As of January 2020, Nashua Communications was named the first (and only) partner offering the CONTACTCENTER4ALL (CC4ALL) solution in South Africa. CC4ALL is the future of call center technology. Built to seamlessly integrate with Microsoft Teams, Dynamics, or Skype for Business, the CC4ALL products are the tools that are going to give your contact center…
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How Contact Centers can work remote successful.

These are turbulent times, as the world is facing an unprecedented outbreak of the coronavirus, we realize more than ever how important it is to be, and to remain reachable.  With Microsoft Skype for Business and Microsoft Teams, a remote workstation can be set up very quickly. You and your employees are easily accessible and…
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CC4Skype is now Contactcenter4all

CONTACTCENTER4ALL is here

Over the years, we have adopted a clear stance in pursuit of our vision to become a leader in customer contact solutions for Microsoft platforms.We started out as a solution for MS Lync, we moved on to Skype for Business, and we are proud to say that the name CC4Skype does no longer fit the…
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Perspectief ref video post

CC4Skype reference video

Improvement is in their DNA Watch the Reference video to see why Perspectief choose CC4Skype. Constantly alert, intent on finding ways to improve is truly in their blood. To develop and improve is what they live and breath, for their customers as well as for themselves. This video is Dutch spoken and has English subtitles.…
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Join our webinar

Create the Contact Center of the future by migrating to Teams

Are you currently using Skype for Business? Do you consider migrating to Microsoft Teams? Do you need Contact Center functionalities as well as collaboration tools? Webinar Oct 29th, 16.00 hrs CET >> Register now << This webinar will give you a sneak preview into the Contact Center of the future. We will address why you…
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